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      Service Express

      Engaged Employer

      Service Express reviews

      3.4

      57% would recommend to a friend

      (437 total reviews)
      avatar

      Ron Alvesteffer

      67% approve of CEO

      26% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.4

      Culture & values

      3.2

      Compensation and benefits

      3.1

      Diversity & inclusion

      3.1

      Career opportunities

      3.0

      Senior management

      Service Express has an employee rating of 3.4 out of 5 stars, based on 437 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      437 reviews
      5.0
      Aug 1, 2023

      A Great Company

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      +Goals and KPIs are outwardly presented and can be accessed by anyone at anytime. +Employee's professional, personal and financial goals are top of mind and frequently discussed. +Customer Service is top notch >85 NSP score. + Global company. +Promotions are not handed out, they are earned by showcasing hard work and running after problems. This allows for your peers to be top notch and people you can count on. + There's a reason why so many companies do not get through the growth period that Service Express is going through - it's tough. We are doing things we have never done before. Challenges are knocking on our door left and right. It's the tenacity and transparency that will get us through. It's the unpopular decisions that we know are best. Each day is a learning opportunity and an opportunity to be better than yesterday.

      Cons

      I wouldn't consider these cons, but I will state this isn't the company for someone that doesn't embrace change. There are hard days, and for good reason. Each day we challenge our teams to be the best they can, to make mistakes, to learn from them, and to try again - even better than the last time.

      2.0
      Jul 26, 2023

      Good Employees, Bad Management

      Support
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overall, the individual employees are great! They are great to work with, there are fun events. Pay was fine. There was a lot of flexibility/autonomy when it came to work from home.

      Cons

      I feel like there is an overall lack of direction/focus for the company. New initiatives and goals are rolled out constantly, and there is so much shifting around that it feels like no one can ever truly dig in and excel at what they do.

      Viewing 196 - 198 of 437 Reviews
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      ReviewsService Express reviews

      Glassdoor has 451 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.