Service Express reviews

3.4

57% would recommend to a friend

(437 total reviews)
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Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Service Express has an employee rating of 3.4 out of 5 stars, based on 437 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Express employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

437 reviews
1.0
Feb 15, 2023
Recommend
CEO approval
Business Outlook

Pros

There aren’t any pros to be honest.

Cons

No diversity, non-inclusive work environment (don’t be fooled by the lies spewed on the “why work for us” section here-there is no real work being done with regards to diversity, equity and inclusion and many employees who are members of the LGBTQIA community are afraid to speak up to their managers-the senior leadership team lacks some serious diversity, the company is run by ego driven executive leaders who don’t listen and are very insincere, very disorganized, and lack trust in employees along with an inability to empower employees to make decisions.

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Service Express Response
3y
Thank you for your feedback. We know our journey with diversity, equity and inclusion continues to evolve and we are committed to taking care of our people, communities and planet. We are dedicated to fostering a culture of belonging and inclusion and although our work is far from over, we’re dedicated to creating positive impacts and experiences for all.
1.0
Feb 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent training, solid benefits that extend beyond just insurance. The book per month and gym membership reimbursement is a nice touch. That’s about where it ends

Cons

For claiming they are people powered, if you do not fit into their criteria you will have a very hard time thriving here no matter your work ethic. The lack of diversity (especially in leadership) is concerning. They also like to act like the culture is one where you are constantly supported and that is just not true, it is cut throat and threats of termination are constant. The manager level is treated like an exclusive club while priding themselves on transparency.

2.0
Feb 9, 2023
Recommend
CEO approval
Business Outlook

Pros

- The people that I met working there are still some of my best friends. - There are managers (2 of them) who really care about their employees and their advancement as a professional. - The CEO is a good person and has good values, tries his best to pass that sentiment along down-stream.

Cons

- The push to grow SDR headcount 400% within a year led to a lack of engagement from Management, no potential to move to a new position and compromised quality in processes - Some managers are hypocritical and look past people who do not align with their values outside of work (appearance, religion, etc.) - 500 million by 2025 is not a goal but more of a threat - Micro - managing daily/hourly activity - Directors like to say they are involved at the personal level but will walk by and not even look your way. Make snark comments when you move on to a different company, in front of the whole team.

Viewing 229 - 231 of 437 Reviews

Glassdoor has 451 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.