Service Express reviews

3.4

57% would recommend to a friend

(82 total reviews)
avatar

Ron Alvesteffer

67% approve of CEO

26% positive business outlook

Reviews by job title

82 reviews

Reviews about "Compensation"

Return to all reviews
1.0
Nov 26, 2024

The grass is definitely greener and I left on my own

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you want a top level sales leader that has no original thought for themselves and won’t interact with the sales force and just quotes books to sound like he knows what he is doing then this is the job for you. It is a great place to get your career started but that’s it. There are few good leaders in the company that actually know how to lead and actually care for their people, the rest is all micromanagement that you will just be a head count. You are not allowed to have your own ideas to be successful and the KPI’s that are set have been set by people who have never successfully done the jobs themselves.

Cons

Everything but the start of a career. Every word that is spoken is to benefit the executive leadership. The employees no longer have a say and are just told by people that have no idea what they are doing. The PE firms have ran this into the ground. They have stopped with exit interviews because they don’t care and don’t want feedback. Again great place to start to get your feet wet but will not be compensated appropriately after 2 years. Salary is low compared to industry and quotas are not obtainable. All they care about is that the PE gets paid and you will just be a head count. It’s funny how it was stated they would never cut job to make a number but that’s exactly what happened in 2023. CEO still gives the same speech he did when I started and it’s clear he actually does not care or try and change anything. It just seems to be about the next buyout.

2.0
Sep 28, 2024
Recommend
CEO approval
Business Outlook

Pros

- Decent income potential - Empowers you to treat clients well - Decent services and solutions to sell - Plenty of tech/software resources, a bit to the point of overkill - Great PTO and they do a good job of not shaming you from using it, just don't expect to ever fully disconnect as you will still get internal calls, Teams messages, and emails demanding immediate responses. The clients are great though and have almost always been very respectful of my time off.

Cons

- Investors changing almost annually it seems like, each time incurring employee cuts (on top of other random cuts), regardless of performance level - Company having difficulty finding footing in rapidly evolving market - Degradation of service performance highly reduces differentiators with competitors, especially as they are increasing service levels - Copious amounts of "Kool Aid;" a lot of talk of company as family, company invested in each employees goals, yet will cut employees at whim. While I was fortunate enough to at least be offered severance, there are many instances of the company finding reasons around layoff procedure to avoid paying severance and/or enabling the possibility of unemployment. Many of these employees were long-tenure, above-average to high producing as well. - Piggybacking off the Kool-Aid, the company highly "encourages" employees to post/re-post and support the CEO's LinkedIn video's and posts which are typically contradictory to what's actually going on at the company and are quite obvious flaunts of his own ego. Most posts from Service Express are shared, reacted, and commented to almost exclusively from Service Express employees, save a few outliers every now and then. As one of my client's aptly put it, "It's a cringe-worthy plea for attention that people in my field have no time or patience for." - The healthcare is abysmal

1.0
Sep 12, 2024

Down and to the right

Recommend
CEO approval
Business Outlook

Pros

Some of the people are really genuine Nice Office for the Employees in HQ

Cons

Some of the people are not genuine or have any clue what they are doing Micromanagement Toxic Positivity Zero Leadership support Poor Compensation (Base & changing commission structure) Unrealistic Sales Targets

avatar
Service Express Response
1y
Thank you for the candid feedback. We understand and acknowledge our sales organization has experienced a lot of change over the years. Your insights regarding targets and compensation are valuable as we review our processes. Thank you again for taking the time to share your thoughts with us. We're sorry to hear about this negative experience and will share it with the relevant team members for visibility.
Viewing 22 - 24 of 82 Reviews

Glassdoor has 449 Service Express reviews submitted anonymously by Service Express employees. Read employee reviews and ratings on Glassdoor to decide if Service Express is right for you.