ServiceNow reviews

4.1

80% would recommend to a friend

(5,728 total reviews)
avatar

Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,728 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
4.0
Jun 28, 2015
Recommend
CEO approval
Business Outlook

Pros

Awesome cultural awareness and lenient work environment which subsequently increases production productivity. Pay was top notch and I was moved cross country all expenses paid = $30,000 total cost to the company Company provided vendor specific and industry specific training adding to knowledge base and adding certification to my portfolio Proper ITIL Change Management for all internal / external issues

Cons

High stress work environment due to long work hours and project deadlines Company hired less qualified people who were dedicated to the company and made the impossible happen, which were later replaced with more qualified people after first year of productive service. Several people lost their jobs that were good at what they did, but they found a more qualified person and the less qualified was let go with a rehirable status. Division between Sr. Executives and Middle Management. This causes the Managers to work their employees hard to impress their superiors, but this is also the case most anywhere.

2.0
Apr 9, 2015

Sales

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Love the company as a whole, product is good. Product infrastructure is solid. Nice MAC and offices.

Cons

Company can have 30-40% more sales if they value their customers more and not take them for granted. Very arrogant towards customers. Sales management decision seems to be based on friendship/politics and not on skills and experience which can be the nucleus of negative effects in many departments of the company.

2.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits and professional development stipend.

Cons

Individual contributors promoted into management positions that they are not qualified for and unable to provide true leadership or direction. Just because you are good at your role, does not mean you are qualified to lead, mentor or build strong teams.

Viewing 325 - 327 of 5,728 Reviews

Glassdoor has 6,666 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.