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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,728 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.8

      Career opportunities

      3.7

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,728 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      5.0
      Apr 15, 2024

      Good

      Sr. software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance and pays well

      Cons

      Pay raise for a loyal employee isn't as high as new hire

      3.0
      Feb 13, 2024

      Great Presentation with Underlying Problems

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      ServiceNow talks a big game and in many ways follows through. The C-Suite is largely competent and their performance has consistently led to the stock price increasing. Broadly, the company culture is supportive and talks a big game when it comes to DEI. Broadly, the company lives up to its stated goals but experiences vary depending on the team. The company is a rocket ship and the momentum is palpable.

      Cons

      Your experience at ServiceNow will depend on the team that you are on. Managers run their teams as their own personal fiefdoms and experiences can vary. Some managers are not qualified for their jobs. The company's public sector strategy is not good. Recent hiring decisions have made it clear the company prioritizes short term gain over long term sustainability. This will likely negatively affect ServiceNow in the long run.

      3.0
      Feb 13, 2024

      culture changed

      Enterprise sales director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Many products to sell, strong brand

      Cons

      Not a healthy culture Poor account alignment: too many verticals lead to poor enterprise account opportunities not much support for people of color

      Viewing 340 - 342 of 5,728 Reviews
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      Glassdoor has 6,666 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.