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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,730 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.8

      Career opportunities

      3.7

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      4.0
      Nov 15, 2021

      It’s your average growing tech company

      Product designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits like unlimited PTO and RSU, handful of nice people to work with, inspiring leadership, a lot of intern to FT conversion

      Cons

      Design org is still maturing, a lot of growing pains, processes and documentation is unorganized, company doesn’t value legacy employees as much so there’s pay inequity. Middle management is not the best, but they try given the circumstances. Some leaders are not easy going and pretentious.

      2.0
      Nov 10, 2021

      Great growth. Great CEO. However, if you have a "no @sshole rule", look elsewhere.

      Design manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Great CEO - Pockets of good leadership - Some really great people working on the front lines - Rapid growth and opportunities (if you can handle the stress and pain of it)

      Cons

      - I've watched sooo many managers end up quitting because it is just unmanageable - Process gets in the way of innovation - Engineering leaders not interested in innovating - Fairly toxic Engineering org. This one element keeps the job from being enjoyable.

      4.0
      Jul 9, 2021

      Great Company; Horrible Middle Management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I truly believe this is a wonderful company to work for, they have great benefits and really put the work in as far as Diversity, Inclusion and Belonging.

      Cons

      I’ve heard from many people on different teams that they deal with ineffective middle management, myself included. Everyone at the Senior Director level and above is just focused on climbing the ranks and so they concentrate on bloating the levels beneath them rather than finding quality management.

      Viewing 349 - 351 of 5,730 Reviews
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      Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.