ServiceNow reviews

4.1

79% would recommend to a friend

(5,730 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
4.0
Jun 14, 2021

Not too bad

Recommend
CEO approval
Business Outlook

Pros

- My team is not overly busy - Unlimited time off (1 month max limit recommended to managers) - Manager is understanding of work life balance - Coworkers are chill and fun - Work from home is pretty allowed. Especially during and after covid

Cons

- There is not a lot of communication from VPs down to teams - Managers arent very well at helping you move up through to your promotion - Different teams have different work loads. Some times crazy busy loads. It depends on the manager, team and department. Unfortunately, work life balance is hit or miss depending on the team. - Similar to getting help to be promoted, you dont really ever get assigned any new responsibilities or roles, everyone just has to wait or be in a good relationship with the director to get recognized for promotion. - Entry level positions are only posted and given to interns. Very few are ever posted externally. - Switching to a remote role is limited based department director and based on the destination being close to an SN office

3.0
Jun 7, 2021
Recommend
CEO approval
Business Outlook

Pros

ServiceNow is chock full of the best and the brightest. Everyone is incredibly smart and hard working. An INCREDIBLE IT team that whips up cutting edge solutions in record time. Seriously, they're the best. If you work for ServiceNow, work for IT. Incredibly fast paced environment...which is good until it's bad (hello burnout).

Cons

The people team is pretty much a dumpster fire right now. During my tenure the existing CHRO left and a new one was hired...and then fired 2 months later (which of course caused a downstream exodus of leaders). While I'm glad they realized it wasn't a fit immediately, ServiceNow didn't have internal HR until 3 years ago so people systems are SEVERELY lacking with literally no leadership in sight. I've also truly truly truly never experienced so much workplace politics. I had to tip toe, bend over backwards, and even schedule separate meetings with two people who refused to get along. It was exhausting keeping up with who was fighting with who every week. This may not be the case in other departments but wow it was out of control within the People Team. The dept also skews older which isn't necessarily a bad thing in general (and I've been on other teams like this), except at SN I experienced age bias for being younger. It sucked and really made me feel like me and my ideas weren't valued. If the conditions on the People Team were different, I would have LOVED to stay with ServiceNow for several more years but ultimately decided that my mental health was more important than a paycheck.

5.0
May 12, 2021
Recommend
CEO approval
Business Outlook

Pros

ServiceNow truly believes in treating its employees as people with lives, needs and desires. We are a rapidly growing company, and there are massive opportunities for career growth, encouraged by the company. The culture is collaborative, inclusive, diverse, and energetic. It is easy to stay excited about the future here, both from internal culture and external success!

Cons

We need more engineers to help us grow. We don't have enough people to help us get to where we need to be.

Viewing 352 - 354 of 5,730 Reviews

Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.