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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,730 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      4.0
      Feb 23, 2021

      Balancing Act

      Director of sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      The product really does work and remains one of the strongest in the market. In general there is a strong sense of team across the organization. There is unlimited growth as platform can be adapted to do most anything. Compensation, particularly when including stock options is top end of the market.

      Cons

      As is inevitable with growth and being a publicly traded company has begun to overcomplicate what was a beautifully simplistic product, licensing model and customer first/driven culture where both clients and employees benefited. This has led to the need to be a mathematics PhD to understand the licensing model, shelfware and upgrades that now take months.

      4.0
      Jan 4, 2021

      Incredible culture

      Senior designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Inspiring leadership: Our executives speak with such wisdom of technology, our industry, society, it's so inspiring. While they push us to excellence, they also lead with heart and aren't afraid to be vulnerable or compassionate. Supportive team: I've worked at multiple tech companies now and this is the first where I truly feel like they're family. We care about each other, push each other's thinking, and are always striving to improve. At a higher level, our HR team cares about standing up for diversity, inclusion, and belonging, and always encourage work life balance.

      Cons

      Process: since the company's growing so fast, there's operational deficiencies and a lack of process. We've been working on it, but because the company started behind other newer tech companies, a lot of our practices are not best practices and feels rather dated.

      3.0
      Dec 8, 2020

      depends on you

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      good compensation, esp. if receiving equity. strong product sells itself, still on growth trajectory. easy to figure out how to avoid internal drama.

      Cons

      culture a marketed, artificial facade, reality is bland workplace and toxic core. at director level and above, the number of horrible people grows a lot . money has made a lot of so-so or ok people arrogant and forgiven immature and bad behavior.

      Viewing 355 - 357 of 5,730 Reviews
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      Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.