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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,730 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.8

      Career opportunities

      3.7

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      3.0
      Oct 1, 2020

      Great people but technology needs improvement

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people Good work life balance Unlimited vacay HR/Management does a good job protecting employees

      Cons

      Internal frameworks are full of bugs and you aren't allowed to use open source code (it is highly frowned upon & requires special dispensation) Backwards compatibility leads to a lot of legacy/dead code that you have to build on top of

      4.0
      Jul 9, 2020

      Great Company - Old School ways of thinking

      Value management consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Its really great to see how well the company is doing and the CEO, Bill, has a great vision for the company. The value team is doing amazing work and really sets the company apart from its competitors.

      Cons

      FIRE DRILLS CONSTANTLY, which is fine on occasion, but when it is nonstop, it is exhausting. Also, there aren't many young people in this company. The Leadership has an "old-school" way of thinking which I was surprised about for a tech company in the Bay. I have also noticed that there are not many women leadership roles in the Value practice (not many = none).

      3.0
      Mar 8, 2020

      Good culture, but pockets of complete incompetent leaders

      It director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product, good overall culture

      Cons

      people put in leadership roles with no prior experience. Micro managers are hindering comany growth. Focus on execution and shiny deliverables cherished over well being of employees. taking advantage of lots of trapped visa workers.

      Viewing 358 - 360 of 5,730 Reviews
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      Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.