ServiceNow reviews

4.1

79% would recommend to a friend

(5,732 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,732 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
3.0
Apr 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Lots of autonomy, innovation, and the best tools.

Cons

There were people that didn’t do their roles and were 100% activists and DEI cheerleaders. The department was hostile to white men and promoted based off gender, race, and activism, showed favoritism to them, and ignored the people actually doing their jobs well. Lots of managers followed fringe progressive concepts making them their whole identity and subjecting everyone to this while dividing the culture. All strong employees left the company on my manager’s watch as he circled himself with weak people lacking competence. He himself was a weak leader and avoided anything that made him uncomfortable, which was a lot. Some great managers, some terrible. The culture is overall toxic in technical writing.

Viewing 391 - 393 of 5,732 Reviews

Glassdoor has 6,670 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.