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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,735 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.8

      Career opportunities

      3.7

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,735 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      5.0
      Nov 8, 2018

      Great momentum with good leadership at the helm

      User experience researcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Design organization here at ServiceNow has grown by leaps and bounds since I've joined, literally and figuratively. We more than doubled the size of the Design teams, globally, and we've attracted a lot of the best minds in our respective regions. The research team is also quite large now and very talented, so there are many people who can mentor and/or be a partner on projects. Best of all, all the C-level leaders are very genuine and care about growing people, and it shows through their investment in time and resources to make our workplace better.

      Cons

      ServiceNow products can feel complicated, so it takes a little while to familiarize yourself with our offerings when you onboard. However, the platform is very powerful and it's amazing to see how our customers use it to create great experiences for their own employees.

      4.0
      Nov 20, 2017

      Technical Support Technicians

      Technical support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Support technicians are treated well - the company offers generous benefits and a relaxed, social working environment. You will learn enough about ServiceNow after 1-2 years to move on to a higher paying consultant or admin job.

      Cons

      Employee churn is becoming a problem and workloads doubled over the three years I worked there.

      3.0
      Oct 29, 2017

      ServiceNow Procurement Division Needs a Revamp

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Organization is good, benefits are fine, give good snacks for free

      Cons

      The organization overall is a good one, but Management is poor. I worked in the Procurement division and was a very negative environment, bad management, micro managers and basically insecure, jealous group of women. Half the team did not have a college degree, management did not foster challenge or growth, it was essentially a paper pushing structure. The main manager was not even based in Santa Clara, which made no sense, as most of her team were based there. Not a forward thinking environment, women focused more on gossip and talking behind people's back - created drama. Would not recommend anyone apply for a position to work in procurement. Unprofessional, unrefined group of people where they lack analytical/progressive thinking.

      Viewing 424 - 426 of 5,735 Reviews
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      Glassdoor has 6,673 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.