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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,736 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,736 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      5.0
      Oct 3, 2013

      A fast paced company with huge potential and peronal boundless opportunity

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      An environment that fosters employee ideas and creativity. Overall product is innovative and has a massive potential market. Excellent salary, bonuses, and benefits. Transitioning to better more modern software technologies (Angular, Mongo, etc.).

      Cons

      Somewhat of a "Good ol' boys" club that exists for people that have been with the company...kind of unavoidable. The overall product is innovative but some of the specific technologies used are archaic... single tenant SaaS architecture is expensive and lagging behind the competition. Dont even get me started with Jelly.

      3.0
      Sep 15, 2013

      Caution, not for the tin skinned

      Territory manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      NOW is driving market change against the old service management vendors. NOW caught BMC, CA, and FrontRange with their pants down.

      Cons

      Earnings are a challenge for Now because they are single tenant and they my not scale effectively.

      3.0
      Aug 12, 2013

      The cost of success?

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product. Great compensation. The company is growing, and starting to mature...

      Cons

      Extremely stressful. Absolutely no support, you have to hunt and search for info/support/knowledge. Management is too busy (trying to 'get ahead') to help - any shortcoming is all your own fault. Recently started to feel like the worst parts of highly competitive sales environments - produce or die, post #'s (or high utilization hours) or die...

      Viewing 448 - 450 of 5,736 Reviews
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      Glassdoor has 6,674 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.