ServiceNow reviews

4.1

79% would recommend to a friend

(5,738 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
3.0
Sep 18, 2024

Meh

Recommend
CEO approval
Business Outlook

Pros

Pay is ok and the benefits are ok.

Cons

Rampant cronyism and poor management. Working on the internal side of the tech organization is difficult due to the bias against non-South Asians. It’s one of the most non-innovative companies I’ve ever worked for and the amount of tech debt they have is an anchor around the neck

2.0
Aug 27, 2024

Poor quality middle management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Flexible work options - Great products - Strong executive team

Cons

Very poor middle management. ServiceNow, like most companies make the mistake of promoting strong doers to leadership roles, not understanding that leadership are COMPLETELY DIFFERENT from individual contributor roles. There are people managers who do not know Management 101, and unfortunately I'm reporting to one of those. There's literally no choice than to look for another job internally or externally to protect my mental well-bring

3.0
Aug 8, 2024
Recommend
CEO approval
Business Outlook

Pros

High-growth company that has a bright future. Strong CEO that can motivate the street and employees. Great compensation and benefits.

Cons

It's pretty clear that leadership is focused on high growth and market positioning at the determent of neglecting employees. It's very political here--the worst I've ever seen in my 15+ years in big tech. If you're on the right team where your leader is blessed from the top, then it's great. If not, you're not going to get the time of day and suffer from little to no recognition and career development.

Viewing 469 - 471 of 5,738 Reviews

Glassdoor has 6,676 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.