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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.0

      77% would recommend to a friend

      (5,746 total reviews)
      avatar

      Bill McDermott

      89% approve of CEO

      72% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,746 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      3.0
      Oct 8, 2019

      Territory Manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product and customer base.

      Cons

      Sales management has been changed 3 times within just one year. Target is unrealistic.

      4.0
      Sep 28, 2019

      Rewarding experience!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      John Donahoe is a fantastic leader. He is inspiring and business driven. Colleagues are in the top of their game. Love the fast-paced, high growth environment.

      Cons

      Health insurance is not good at all- high premium but low coverage! 401k matching is ridiculously low. Hit and miss in management.

      avatar
      ServiceNow Response
      6y
      Thanks for your review and suggestions!
      2.0
      Sep 18, 2019

      Super stressful environment

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent snack/break room areas, skilled and talented team members, never a dull moment, always on the roll.

      Cons

      Specially the IT Apps - super fast & stressful work environment, Management and executives always herding teams for more projects with stringent timeliness and low resource allocations. Meaning: churn out more with low resources and short amount of time. No downtime or relief between between projects. By the time you are wrapping up a project, the next project is already in yellow or red with overtime/ mitigations in place for project recovery.

      avatar
      ServiceNow Response
      6y
      Yes, we're a fast-paced company with a lot going on. And, we're grateful for that. We're focusing on being strategic partners to our customers, and to providing innovative solutions that increase productivity and create great experiences for them. We also know that people need to refresh and recharge, which is why we offer unlimited paid time off and generous wellness benefits to help employees get the most out of their personal time. We see that you've moved on from ServiceNow, and wish you well in the next phase of your career.
      Viewing 5053 - 5055 of 5,746 Reviews
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      Glassdoor has 6,686 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.