Is ServiceNow a good company to work for?

ServiceNow has an overall rating of 4.0 out of 5, based on over 6,679 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 77% of employees would recommend working at ServiceNow to a friend and 72% have a positive outlook for the business. The best reviews about ServiceNow have been left by employees working as Senior Support Account Manager , Sales Development Representative and Software Engineer(Internship) .

Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at ServiceNow?

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (378) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 788 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 449 reviews)); "Great people and product at ServiceNow" ((in 408 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 404 reviews)); "good pay and chance to hit target" ((in 266 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 132 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 51 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 33 reviews)); "No diversity in the Amsterdam office." ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

Santa Clara , San Diego , New York , Orlando , Boston , Waltham , Chicago , San Francisco , Kirkland , San Jose , Dallas , Washington , Austin , Seattle , Atlanta , Vienna , Denver , Minneapolis , Houston , Los Angeles , Philadelphia , Phoenix , Detroit , Nashville , La Jolla , Portland , Charlotte , Pleasanton , Sunnyvale , Miami

ServiceNow reviews

4.0

77% would recommend to a friend

(5,741 total reviews)

Bill McDermott

89% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,741 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews

3.0

Aug 21, 2019

Great potential but not managing talent appropriately

Sales

Recommend

CEO approval

Business Outlook

Pros

Fast growing, innovative products, most people are very collaborative and friendly. Investing in training and people are given good equipment to work with.

Cons

Hiring overqualified people into junior management roles, with the promise of quick growth potential but giving the promotions and big jobs to people on the inside track, or hiring in from outside. Lots of messaging about Diversity and Inclusion but hardly any minorities or women at the top levels in Europe. Very US centric, all global lead roles in the US HQ, lack of willingness to listen to the people in region about how to conduct business effectively. Benefits not in line with many local markets.

ServiceNow Response

6y

Thank you for the review. Investing in talent is one of ServiceNow's top priorities, and we're glad you're noticing that we're focused on helping our team members learn and grow. We have online training, as well as programs like ManageNow and Lead Now, to help people managers and senior leaders continue to improve. Although our headquarters are U.S.-based, EMEA is a key region for us, with some of our company's largest customers. We care deeply about creating a diverse, inclusive culture where people are heard and valued, and we are investing around the world to continue to best serve our people, our customers, and our communities.

4.0

Aug 20, 2019

Sales

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great local team culture and supportive management. Everyone is motivated to continue to make this a fun and rewarding place to work.

Cons

Not a lot of career opportunities if you live/work in a remote office. It is starting to feel like working for a big company with growing middle management. Commercial decisions are not very customer cent.ric

4.0

Aug 19, 2019

Standout

Account director

Recommend

CEO approval

Business Outlook

Pros

Great company with excellent tech and culture

Cons

Normal growth pains associated with high growth companies

ServiceNow Response

6y

Thank you for taking the time to leave a review. It looks like you've moved on from your ServiceNow journey. Thanks for having been here and we wish you the best!

Viewing 5065 - 5067 of 5,741 Reviews

Jobs at ServiceNow

Sr Enterprise Account Exec

Orlando, FL

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Enterprise Account Exec

Philadelphia, PA

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Executive Assistant — Global Business Services, Office of the CPO

Sales Operations & Enablement Lead

Solution Consultant - Talent Community

West Palm Beach, FL

View job

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Great potential but not managing talent appropriately

Sales

Standout

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