Is ServiceNow a good company to work for?

ServiceNow has an overall rating of 4.0 out of 5, based on over 6,679 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 77% of employees would recommend working at ServiceNow to a friend and 72% have a positive outlook for the business. The best reviews about ServiceNow have been left by employees working as Senior Support Account Manager , Sales Development Representative and Software Engineer(Internship) .

Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at ServiceNow?

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (378) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 788 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 449 reviews)); "Great people and product at ServiceNow" ((in 408 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 404 reviews)); "good pay and chance to hit target" ((in 266 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 132 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 51 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 33 reviews)); "No diversity in the Amsterdam office." ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

Santa Clara , San Diego , New York , Orlando , Boston , Waltham , Chicago , San Francisco , Kirkland , San Jose , Dallas , Washington , Austin , Seattle , Atlanta , Vienna , Denver , Minneapolis , Houston , Los Angeles , Philadelphia , Phoenix , Detroit , Nashville , La Jolla , Portland , Charlotte , Pleasanton , Sunnyvale , Miami

ServiceNow reviews

4.0

77% would recommend to a friend

(5,741 total reviews)

Bill McDermott

89% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,741 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews

3.0

Aug 18, 2019

Good salary and benefits, some politics

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Good salary, benefits and workplace events

Cons

Development and training was not a focus. Rewards were given quarterly which meant that small successes were overlooked and larger projects where more senior engineers were involved were rewarded.

ServiceNow Response

6y

Thank you for your review. We agree that growth and development is an important part of any opportunity. We have rolled out more development programs, including manager training and leadership training. And, in 2018, we made LinkedIn Learning available to all employees, regardless of location. We're seeing great interest in all of those. Also, we have moved to a twice-yearly assessment and bonus structure, which is in line with our aspiration to build a great, enduring company. We'll continue to invest in technology to help our employees work efficiently and effectively as well.

1.0

Aug 15, 2019

Platform Team - Stay away unless you are expert in politics

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

1. Good salary 2. Good cafeteria and facilities

Cons

1. Poor quality of projects, Most people are doing really simple programming . You don't learn much. 2. Highly political unit with really bad culture. 3. Almost 50% of the time, there won't be any work (Zero work). 4. Poor and biased management, Managers lack both tech and management skills. 5. Almost 50% people didn't get any hike. Management says it is their strategy to give hikes to only 50% people to promote high performing culture. 6. Managers appreciate your work and then give you poor hikes. Only near and dear ones are given good hikes. 7. All staff engineers have left the company or moved to management. Staff engineers are treated badly. 8. Highly judgmental management. They will judge you for everything. 9. All good quality work is done in US and not in India. 10. No formal appraisal. Managers just wake up and give appraisal on their whims and fancies. 11. People's feedback is thrown into dustbin. Bottomline If you are really good at tech, stay away from the company and the unit unless you want to just take a hike and stay here temporarily.

5.0

Aug 15, 2019

Simply Amazing. Right time to get in !!!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

One of the best companies to work for in the market. Has an amazing product, outstanding customer retention, promising stock performance and outlook, great pay and benefits, free fruits & nuts, snacks and subsidized cafeteria. The offices are well designed and hip. The vibe is simply amazing. If you get a chance to work here, simply go for it ...

Cons

Nothing significant to mention here.

ServiceNow Response

6y

Thank you for taking the time to share your thoughts! We appreciate your support of our customers, product, and colleagues!

Viewing 5068 - 5070 of 5,741 Reviews

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ServiceNow

ServiceNow reviews

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Reviews by job title

Good salary and benefits, some politics

Platform Team - Stay away unless you are expert in politics

Simply Amazing. Right time to get in !!!

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