ServiceNow reviews

4.0

77% would recommend to a friend

(5,740 total reviews)
avatar

Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,740 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
4.0
Jul 2, 2019

Amazing SaaS Solution

Recommend
CEO approval
Business Outlook

Pros

Great SaaS products, stock performance even better

Cons

Long sales cycles, hard to know how to sell all the verticals

avatar
ServiceNow Response
6y
Great to hear from you, and thanks for working on behalf of our customers. You're right - we have a strong product portfolio. We also are focused on building productive relationships with our customers, which means the sales cycle can sometimes take longer. But it's important to be a strategic partner to our customers and to make sure they realize outcomes with us. Thanks for being here!
5.0
Jul 1, 2019

Great place to work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Good Salary 2. Flexible working hours 3. Fast paced

Cons

1. Work Life Balance No other Con.

avatar
ServiceNow Response
6y
We're happy you're here! We're a high-growth company and we're working at a fast pace. Be sure to take time for yourself to refresh and recharge. We support you!
4.0
Jun 28, 2019
Recommend
CEO approval
Business Outlook

Pros

Big presence in ITSM with steep sustained growth. Lot of opportunities for individual improvement. Good office culture.

Cons

Don't-break-things mentality for new features. Processes for software development are not ironed out and cause a lot of friction and confusion with every release.

avatar
ServiceNow Response
6y
We appreciate your feedback. As we grow, we need to focus on our company value of innovating and executing at scale. It's not a top-down solution. It will take all of us, focusing on our customers and focusing on our own employee experience. We can make it happen!
Viewing 5098 - 5100 of 5,740 Reviews

Glassdoor has 6,678 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.