ServiceNow reviews

4.0

77% would recommend to a friend

(5,741 total reviews)
avatar

Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
5.0
Dec 15, 2019

A World-Class Arena

Recommend
CEO approval
Business Outlook

Pros

Each day I learn something new. At the end of each week, I feel I’ve made great strides in my work. Each month, I feel I’ve grown professionally. Think about how many places can create that type of growth-enabling environment...not many. ServiceNow is a place where your skills, competency, and adaptability will be tested. Some will fail. Some rocket to profound success. This is a varsity team in a world-class league. My colleagues are brilliant and highly competent. To be successful, you have to earn your way to a starting , 1st string role. Those who cannot perform or are unwilling to progress towards it, have a difficult time in this environment. Those who can perform OR are willing to take control of their development will find great comfort in the culture the ServiceNow leadership has cultivated- a culture of critical thinking, deductive reasoning, and winning. I’m humbled each day. Although I don’t consider myself “world-class,” I know that in time, being in this environment, I will get there eventually. And for that, I give this company five stars. Other pros: -Long but reasonable hours. Office at HQ is pretty empty at 6. Sometimes after work hours are needed. -Great comp -strong leadership -Nice gym

Cons

This is a place is not for everybody. It can be a sink or swim environment that moves and operates at break-neck speeds. Those who will do well are those that maintain a growth mindset, and are capable of adapting and overcoming challenges.

3.0
Oct 23, 2019
Recommend
CEO approval
Business Outlook

Pros

World class executive management. Almost worth the job to hear John Donahoe speak at company meetings.

Cons

Poor work/life balance due to significant company growth.

4.0
Jul 26, 2019
Recommend
CEO approval
Business Outlook

Pros

I love my coworkers. They're all so warm, kind, and passionate, and it didn't take long for me to instantly feel a sense of community here. In terms of the company, the leadership is the best I've seen. All aligned, each having strong virtues and very approachable. Because of them, the company's been growing like crazy and the culture has been incredible. I thought I wanted to join a 500-1000 company where I could have an impact. ServiceNow is huge, but because it's in the next phase of growth, there's a lot of newness and uncertainties where it feels very startup and nimble. So my work is impactful, and I get the budget and resources of a large company. Best of both worlds.

Cons

Lack of process. People are used to executing without strategy and process which leads to pointless meetings and wasted work time. It's a changing factor but there's currently a lot of process that needs to be defined. Minor, but clunky internal software. Some of the technologies we use have pretty bad user experiences, like OneDrive, Solstice.

Viewing 532 - 534 of 5,741 Reviews

Glassdoor has 6,679 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.