Is ServiceNow a good company to work for?

ServiceNow has an overall rating of 4.0 out of 5, based on over 6,689 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 77% of employees would recommend working at ServiceNow to a friend and 72% have a positive outlook for the business. The best reviews about ServiceNow have been left by employees working as Senior Support Account Manager , Sales Development Representative and Software Engineer(Internship) .

Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at ServiceNow?

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (380) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 817 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 451 reviews)); "Great people and a lot of learning" ((in 407 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 400 reviews)); "good pay and established brand" ((in 254 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 177 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 46 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 36 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

Santa Clara , San Diego , New York , Orlando , Boston , Waltham , San Francisco , Chicago , Kirkland , San Jose , Dallas , Washington , Austin , Seattle , Atlanta , Vienna , Denver , Minneapolis , Houston , Los Angeles , Philadelphia , Phoenix , Detroit , Nashville , La Jolla , Portland , Charlotte , Pleasanton , Sunnyvale , Miami

ServiceNow reviews

4.0

77% would recommend to a friend

(5,749 total reviews)

Bill McDermott

89% approve of CEO

72% positive business outlook

Ratings by demographic groups

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ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,749 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews

4.0

May 6, 2026

Good but demanding company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Bill McDermott (CEO) is an inspiring leader but the company culture has nonetheless deteriorated slightly from one year to the next. It's still a good company to work for, but not as incredible as it used to be.

Cons

Pace and demands are increasing each quarter as extremely high growth numbers are required just to keep the stock afloat at current valuations. This has created a culture where exceeding expectations now has to be viewed as the baseline requirement.

4.0

Apr 20, 2026

Great colleagues and work-life balance, but room for improvement with growth and leadership

Product manager

Recommend

CEO approval

Business Outlook

Pros

1. Amazing colleagues (smart, hardworking, passionate) 2. Decent work-life balance; few places I've been at where people can comfortably use unlimited PTO and ~monthly wellness days 3. Company is "stabilizing" in terms of growth. No mass layoffs compared to most competitors, though we are flattening. 4. Positive workplace culture overall 5. Remote centric, very supportive of people with families

Cons

1. Workplace politics and leadership conflicts feel more apparent in day-to-day work. Much of our work feels more like appeasing these situations vs. driving value 2. Priorities and projects shift all the time, often last minute, without clear business reasons from leaders. While expectations to still execute are at 110%. Causes lots of stress and thankless work for people in mid-level roles 3. Constant re-orgs, every 2-3 months, is taxing. Causing more inefficiencies with governance and execution 4. Stock price has fallen by more than 50% in past year. Hasn't been the best for worker morale since a lot of our comp is tied to this 5. No budget for team-building or in-person activities, even annual, to offset remote work life. Ex. some teams have worked together for years and still never met.

5.0

Apr 3, 2026

Came as a contractor, stayed for the culture — and I'd make the same choice again

Senior technical writer

Recommend

CEO approval

Business Outlook

Pros

From day one, roles and expectations are clearly defined — there's no ambiguity about responsibilities or scope, which makes it easy to hit the ground running. Leadership is transparent and genuinely responsive to employee feedback, and when something needs to change, it does. The culture here is exceptional. Training is thorough, and the energy from leadership — especially the CEO's enthusiastic "Let's Go!" at the close of every meeting — makes it easy to stay motivated and feel like part of something bigger. The company also values and invests in its people — I came on as a contractor and was brought on full-time, which says a lot about how they treat their talent.

Cons

No cons at this time. I came in as a contractor for 18 months before going full-time, so I had a solid sense of what to expect — and it's delivered on every front.

Viewing 577 - 579 of 5,749 Reviews

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Reviews by job title

Good but demanding company

Great colleagues and work-life balance, but room for improvement with growth and leadership

Came as a contractor, stayed for the culture — and I'd make the same choice again

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