ServiceNow reviews

4.0

77% would recommend to a friend

(5,750 total reviews)
avatar

Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,750 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
4.0
Nov 13, 2025

Best Work/Life Balance

Recommend
CEO approval
Business Outlook

Pros

Flexible schedules, pay, and remote environment offered (depending on position and proximity to onsite locations).

Cons

Feels like departments are siloed. Never-ending organization structuring,

4.0
Nov 3, 2025

SN

Recommend
CEO approval
Business Outlook

Pros

A positive environment and a product that is stagnated and has lots of potential for transformation.

Cons

A blind embrace of AI as a solution to all problems. Too many layers for decision making and product feedback. Complex technical environment that can slow down product improvement.

5.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

-lots of opportunities to step into new roles because our orgs constantly change -good pay and benefits -brand name solid for resume

Cons

-constant change makes it hard to sink your teeth into your work -manager changes happen waaay to frequently like every other month

Viewing 595 - 597 of 5,750 Reviews

Glassdoor has 6,691 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.