Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.0

      77% would recommend to a friend

      (5,759 total reviews)
      avatar

      Bill McDermott

      89% approve of CEO

      72% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.8

      Career opportunities

      3.6

      Senior management

      ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,759 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      5.0
      Mar 31, 2023

      Great company, culture, product and people

      Product and solutions marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Purpose and Principles. The company has a clearly stated purpose that is clearly communicated and supported from the top-down. Leadership sets a high bar and is transparent and empathetic. Product. Market-leading products with a roadmap that continues to open new business lines and TAM for the company. Growth engine. People. Deep bench of talent everywhere that are collegial, not competitive, and willing to help each other and the company succeed. Hungry and Humble mantra holds true.

      Cons

      Processes. The company is in the awkward teenager phase after many years of high growth. Onboarding process was smooth sailing; however some operating processes are still being refined. No show stoppers though, this is a company on the move.

      2.0
      Mar 23, 2023

      Lacking Culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company has a solid financial base and is doing well, despite it’s internal politics.

      Cons

      Top down culture, lack of solid direction alignment with business.…multiple teams working on similar / conflicting projects. Teams care only about their own KPI’s and not the company as a whole. Lot’s of lip service to culture without any true support. Pricing team in particular lacking a true soul or connection…only focused on managing up.

      3.0
      Mar 7, 2023

      Mej

      Intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pays well and good experience c

      Cons

      People aren’t great and very disconnected feeling overall

      Viewing 712 - 714 of 5,759 Reviews
      Related searches: ServiceNow jobs | ServiceNow salaries | ServiceNow benefits | ServiceNow interviews | ServiceNow conversations
      ReviewsServiceNow reviews

      Glassdoor has 6,701 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.