Is ServiceNow a good company to work for?

ServiceNow has an overall rating of 4.0 out of 5, based on over 6,706 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 77% of employees would recommend working at ServiceNow to a friend and 72% have a positive outlook for the business. The best reviews about ServiceNow have been left by employees working as Senior Support Account Manager , Sales Development Representative and Software Engineer(Internship) .

Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at ServiceNow?

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (380) , Senior Software Engineer (208) , Staff Software Engineer (116) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (94) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (80) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 807 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 454 reviews)); "Great people and a lot of learning" ((in 415 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 401 reviews)); "Good pay and stock options" ((in 253 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 129 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 34 reviews)); "Recent restructuring and layoff has impact the whole QA department." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

Santa Clara , San Diego , New York , Orlando , Boston , Waltham , Chicago , San Francisco , Kirkland , San Jose , Dallas , Washington , Seattle , Austin , Atlanta , Vienna , Denver , Minneapolis , Houston , Los Angeles , Philadelphia , Phoenix , Detroit , Nashville , La Jolla , Portland , Charlotte , Columbus , Pleasanton , Sunnyvale

ServiceNow reviews

4.0

77% would recommend to a friend

(743 total reviews)

Bill McDermott

89% approve of CEO

72% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.8

Career opportunities

3.6

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

743 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Dec 19, 2014

Dont be Fooled by the fake reviews, Technical Support is painful at best. Dreary, depressing and poor leadership.

Technical support developer

Recommend

CEO approval

Business Outlook

Pros

New building, nice MacBook computer. OK salary & benefits. They make the employees write fake glassdoor reviews.

Cons

Leadership is bad, they are always on edge and fearful of getting fired. They dont really know what they are doing. Turnover, no culture, they will work you hard with no value, everyone is replaceable. Ive seen so many people quit or get fired. Constant chaos due to frequent management turnover. The make employees write these nice reviews on Glassdoor so they can keep hiring. I have been in customer support for several year. We had the BEST Support Manager this place has ever seen and he just "disappeared" one day last year and things still are not as good as they were. Not sure why he left, it seemed political as he was doing great things for the teams and employees were happy. Now everyone wants out of support as fast as they can. There are a few females in the support leadership at a director level that are completely unstable and always running around the office literally screaming. My stock is just about 100% vested and leaving BTW this is the trend.

4.0

Nov 13, 2014

In the Drivers Seat

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great work atmosphere, great pay, very flexible PTO policy. Very fast pace , very challenging but very rewarding work. While many people would complain about the pace and difficulty level of the work you are given, this is what it feels like to be in the drivers seat. Your ideas are considered and you are always encouraged to try new things and suggest improvements to the processes currently in place.

Cons

Work/life balance can be challenging at times, there is no plan in place for cost of living raises.

1.0

Nov 8, 2014

High pressure, lots of stress, very demanding, burns you out

Engineer

Recommend

CEO approval

Business Outlook

Pros

Salary is above market rate, although they are smart with the stock options and you have to stay a year at least to cash in some of the shares (a way of keeping people on board who would otherwise leave even before a year)

Cons

Extremely stressful and demanding job, long hours include more weekends than they should, continuous shortage of staff due to recruitment can't keep up with the growth of customer base, not compatible with family life at all, and burns you out fast. Some teams have less pressure than others, and people do not tend to stick around very long in the teams where the pressure and stress is the worst. The management refuses requests of moving teams internally unless someone is already working there for 1.5 years on average (long time to stick around if someone is burning out). Despite opening up locations internationally, they do not promote/allow transfer to other locations. Possibility for any sort of promotion is very restricted, they prefer that people stick around in their role for years, no matter how good they are (at least in Europe this is the situation).

Viewing 715 - 717 of 743 Reviews

Jobs at ServiceNow

Business Development Representative

West Palm Beach, FL

View job

Senior Technical Support Engineer

Sr Customer Success Manager - Veza

Senior Software Engineer, Developer Experience — Moveworks

Business Development Representative

ServiceNow

ServiceNow reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Dont be Fooled by the fake reviews, Technical Support is painful at best. Dreary, depressing and poor leadership.

In the Drivers Seat

High pressure, lots of stress, very demanding, burns you out

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