ServiceNow reviews

4.0

77% would recommend to a friend

(5,763 total reviews)
avatar

Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,763 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
4.0
Dec 28, 2022
Recommend
CEO approval
Business Outlook

Pros

Company culture, product, positive growth potential, DEI openness

Cons

Ability to get promoted or rewarded significantly can vary widely by group, biased preference & certain premature promotions among new senior leaders sends mixed messages to the rank and file, processes need to improve

4.0
Dec 11, 2022
Recommend
CEO approval
Business Outlook

Pros

Loved my team and the work we did at a high level. Everyone was very easy to work with. Room for growth meant promotions were feasible and achievable. The company is in a great place and my team will surely do good things.

Cons

The work gradually became less interesting and challenging. My team used to be somewhat removed from the larger engineering org's bureacracy but that sadly crept in. The push on performance meant breaking clear separation of concern between my team's work and what should be others' concerns. It isn't strictly a "con" but I didn't really enjoy the proprietary front-end technology that much and the bottle neck of a central technology team owning the build pipeline meant if they broke something, everyone broke. Would have preferred if they offered plugins and guidelines. The constricting tech stack means you're growing in a world that is detached from the rest of the industry. Last con is the pay structure is a mess. HR & finance departments hold pay behind locked bars and if you want to move to somewhere as a remote employee, expect a sizeable deduction in pay.

5.0
Dec 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Work/life balance, good people, flexibility, friendly to working parents, good benefits.

Cons

Very few cons come to mind. It’s a big company, and sometimes communication falls through the cracks.

Viewing 721 - 723 of 5,763 Reviews

Glassdoor has 6,706 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.