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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,709 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      77% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,709 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Oct 22, 2021

      Horrible inter office politics

      Contract manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was ok at times.

      Cons

      Horrible office politics, toxic environment, lack of support by management, gender discrimination, when asked by management to do something illegal I refused and from then on was set up for failure by him and ultimately pushed out.

      5.0
      Apr 7, 2020

      Best Career Decision I Ever Made

      Program director
      Recommend
      CEO approval
      Business Outlook

      Pros

      A truly hungry and humble culture that values its people above all else. Seeing our CEO make a pledge that we would do no layoffs due to the COVID-19 downturn was inspiring, and a lesson in leadership. This is a company that knows it can and will change the world, and make the world of work, work better for people. And, it's people are so committed to doing so. I have never felt so proud or grateful to work for a company. Awesome product, kind people, unlimited vacation, and flexible workplace that truly works with employees to ensure they are happy, productive, and taken care of at all turns. Career opportunities abound internally for those who are self-directed and take responsibility for their own careers. I'm not sure what the lower Glass Door reviews were driven by previously - but there are no signs of trouble now. This is a company that has high accountability standards, which is a great thing.

      Cons

      The company is in a state of transition, moving from a successful company to a rocketship led by a new type of leadership. Some employees are comfortable with increased levels of infrastructure required to grow a business, and others are not. You sometimes find yourself working with people who are stuck in their ways, and end up swirling before they're ready to come along on the maturity journey.

      5.0
      Apr 29, 2017

      Rewarded for your hard work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      ServiceNow is a company that operates in a lean fashion. Every individual has the opportunity to take part in critical and meaningful work that impacts the company. There are ample opportunities for advancement, as they really do promote from within. Reading other reviews I would agree that ServiceNow has a performance driven culture. I have been here for 1.5 years and our stock has risen by $25. If you want to work for a company in which you can scrap by and earn a paycheck find somewhere else to work. Bonuses/stock are paid out quarterly and yes your performance is reviewed in such terms as well. Some people who worked at bigger companies can't adjust to the fast release cycles or the fact that their work has high visibility. Management expects us to work hard, but they honor our DTO policy. One of the few places where you work hard, but they respect your work life balance. Their is awesome management who actually cares about your personal growth as an employee, gives you the support, and tools that you need to perform your job well. We are the best kept secret in the valley, if you don't believe it go do some research.

      Cons

      None that i can think of.

      Viewing 130 - 132 of 5,709 Reviews
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      Glassdoor has 6,645 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.