ServiceNow reviews

4.1

81% would recommend to a friend

(5,711 total reviews)
avatar

Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
2.0
Mar 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Excellent Product, excellent support from corporate, public company compensation, benefits were above average, customer base was great

Cons

parochial, clique, herd mentality, office politics, lack of cross functional leadership initiatives lead to processes that are convoluted, goals are not well defined or articulated, different skills sets are not valued

1.0
Feb 13, 2014

Far from what it used to be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nice kitchen Plenty of parking available

Cons

No team structure Excessively long hours Lack of communication from management Lots of office gossip

1.0
Nov 15, 2013

Disappointing Experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fast growing company. Meet real IT needs with an innovative SaaS solution. Diverse customer base are interesting and fun to work with.

Cons

Many excellent people are let go for virtually no reason. This is demoralizing to those left behind. The firings at ServiceNow make no sense in most cases. They seem to be made on a whim with out any real justifications for the extreme actions taken.

Viewing 157 - 159 of 5,711 Reviews

Glassdoor has 6,647 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.