ServiceNow reviews

4.1

81% would recommend to a friend

(5,711 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
1.0
Nov 11, 2025

Toxic Culture & Weak Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, solid health benefits, stock options, and a joining bonus. The company even offers mental health days which makes sense, because you’ll likely need them to stay balanced in such a stressful environment.

Cons

Behind the big promises lies a disappointing culture. The environment feels heavy, political, and unsupportive. Collaboration is almost non-existent, communication is inconsistent, and it often feels like survival mode rather than teamwork. Some teams and members deliberately limit access to tools or withhold information, making transitions and knowledge sharing nearly impossible. Onboarding and training are minimal, with little clarity or direction. Support systems like “buddies” exist mostly on paper. Leadership often overlooks problematic behavior and avoids accountability. Instead of addressing issues, problems are passed around or ignored, leaving employees feeling unheard. Despite public talk about inclusion and empowerment, diversity and equity often feel like slogans rather than real commitments. HR processes are slow and impersonal, and there’s a general lack of ownership across teams. The overall atmosphere drains you mentally and emotionally, making it difficult to feel engaged or motivated.

1.0
Nov 30, 2023
Recommend
CEO approval
Business Outlook

Pros

great platform and innovative roadmap

Cons

Poor people management. There is a internal loop where they source feedback from co-workers, and use people's subjective opinions against you. Poor communication from front line managers.

1.0
Dec 8, 2022

Good Company, bad department

Recommend
CEO approval
Business Outlook

Pros

Good culture, great cafe, good teams

Cons

depends on the team. If you end up on a bad team with bad management. They will not stick up for you, and throw you under the bus.

Viewing 160 - 162 of 5,711 Reviews

Glassdoor has 6,647 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.