ServiceNow Customer Success Manager reviews

3.6

59% would recommend to a friend

(29 total reviews)
avatar

Bill McDermott

53% approve of CEO

59% positive business outlook

Manager, Customer Success employees have rated ServiceNow with 3.6 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have a good working experience there. ServiceNow is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

29 reviews
4.0
Feb 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Great company with great flexibility in the role. Job roles are clear, you’re not picking up slack for anything & the company rewards their workers adequately with wellbeing days & staff initiatives. The company is heading towards exciting milestones and ServiceNow is nothing but short of celebrations

Cons

Would be great to have better benefits: free gym membership as an example. Other than that, im happy here!

5.0
Feb 2, 2024
Recommend
CEO approval
Business Outlook

Pros

Great perks, you will be working with very smart people and learning a lot. The product is amazing, the culture in the company as well. No micro management and very free to get the job done as you want to do it. I love it!

Cons

There is a lot happening so you have to be ready to adapt to change and also to deal with ambiguity. Sometimes roles are not so clear and can be understood differently by different people

5.0
Dec 21, 2023
Recommend
CEO approval
Business Outlook

Pros

There is a genuine commitment and distinctive vibe when it comes to values. Inclusion and belonging exceeds the positive values that is communicated. It's no surprise ServiceNow is highlighted for so many workforce categories, but the one that energizes me most is America's Greatest Workplaces for Diversity. The company is a global tech hub. All teams across departments are diverse and assembled with talented folks. Our success can be attributed to our high influential CEO and the strategic decision making of the leadership team. From the P4 to your direct manager and peer teammates are top caliber individuals in the technology industry. Goals and expectations are personalized so that you are evolving professionally. ServiceNow celebrates your achievements and is a steadfast champion. The office spaces, perks, and employee benefits are super nice. Flexible work arrangements and family-oriented programs so that you are able to do your best work and live well. A good mix of company events and social activities across the company. Professional development opportunities are endless at ServiceNow. The platform stays fresh and ahead of market trends with regular enhancements. Customers have a range of selections to maximize the value of the technology. Robust security measures to protect customer data and build trust. First movers in multiple verticals. I've worked in the big five tech, and I am blown away at how much new innovation is live in the current release and road mapped for future releases. ServiceNow is the largest rocket ship I have ever been on!

Cons

I wish I joined ServiceNow sooner because this has been my best tech experience in over 10 years.

Viewing 16 - 18 of 29 Reviews

Glassdoor has 6,731 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.