Is ServiceNow a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at ServiceNow have rated their employer with 3.6 out of 5 stars in 29 Glassdoor reviews. This is a lower than average score with the overall rating of ServiceNow employees being 4.0 out of 5 stars. Search open Customer Success Manager Jobs at ServiceNow now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at ServiceNow .

Does ServiceNow pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at ServiceNow with 3.6 out of 5 stars based on 29 anonymously submitted employee reviews. This is 13% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at ServiceNow.

How happy are Customer Success Manager professionals working at ServiceNow?

59% of Customer Success Manager employees at ServiceNow would recommend their employer to a friend. This rating has decreased by 35% in the past 12 months. Customer Success Manager professionals have also rated ServiceNow with a 4.5 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (382) , Senior Software Engineer (210) , Staff Software Engineer (116) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (106) , Associate Software Engineer (95) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (80) , Senior Technical Support Engineer (77) , Manager (69) , Senior Manager (66) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 806 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 455 reviews)); "Great people and a lot of learning" ((in 413 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 412 reviews)); "Good pay and stock options" ((in 263 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 122 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews)); "Promotions happen based on favoritism and not abitiy or potential." ((in 20 reviews))

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ServiceNow

ServiceNow Customer Success Manager reviews

3.6

59% would recommend to a friend

(29 total reviews)

Bill McDermott

53% approve of CEO

59% positive business outlook

Ratings by category

4.5

Work/Life balance

4.2

Diversity & inclusion

3.9

Senior management

3.8

Culture & values

3.6

Compensation and benefits

2.9

Career opportunities

Manager, Customer Success employees have rated ServiceNow with 3.6 out of 5 stars, based on 29 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have a good working experience there. ServiceNow is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

29 reviews

5.0

Oct 24, 2023

Great Company to work for

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

- Management cares about work life balance

Cons

- Growing too fast impacting support

5.0

Aug 21, 2023

Actually Great Culture

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

great culture - not just lip service good work life balance good work with some of our largest and most important customers

Cons

disorganized at times. sometimes multiple groups working on projects in paralel without coordination

5.0

Feb 9, 2023

Awesome Company!

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

ServiceNow now is an amazing company to work for. Id highly recommend to apply as we grow our family!

Cons

No cons. 10/10 experience so far!

Viewing 22 - 24 of 29 Reviews

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ServiceNow Customer Success Manager reviews

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