Question 1

Is ServiceNow a good company to work for?

Accepted Answer

ServiceNow has an overall rating of 4.1 out of 5, based on over 6,621 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 81% of employees would recommend working at ServiceNow to a friend and 78% have a positive outlook for the business. The best reviews about ServiceNow have been left by employees working as Senior Support Account Manager, Sales Development Representative and Software Engineer(Internship).

Question 2

Does ServiceNow pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

Question 3

How satisfied are employees working at ServiceNow?

Accepted Answer

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

Question 4

What are the top reviewed jobs at ServiceNow?

Accepted Answer

Software Engineer (373), Senior Software Engineer (206), Staff Software Engineer (114), Technical Support Engineer (109), Account Executive (107), Solution Consultant (105), Associate Software Engineer (93), Director (91), Sales Development Representative (SDR) (81), Advisory Solution Consultant (78), Senior Technical Support Engineer (76), Manager (67), Senior Manager (64), Solutions Consultant (57), Sales (46)

Question 5

What are the pros of working at ServiceNow according to real employee reviews?

Accepted Answer

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 779 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of flexibility" ((in 408 reviews)); "Benefits are good and fair" ((in 397 reviews)); "Good pay and worklife balance" ((in 259 reviews))

Question 6

What are the cons of working at ServiceNow according to real employee reviews?

Accepted Answer

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 46 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

Question 7

What are employees saying about ServiceNow layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

Question 8

What ServiceNow locations have received the highest employee ratings?

Accepted Answer

Portland, Minneapolis, Philadelphia, Denver, Phoenix, Detroit, Houston, Nashville, Washington, Dallas

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Good benefits, but management leaves much to be desired

Strong work-life balance but slow career progression

Strong work-life balance, but tech stack feels outdated

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