Oct 14, 2023
ServiceNow reviews
4.0
77% would recommend to a friend
Bill McDermott
89% approve of CEO
72% positive business outlook
Race / Ethnicity
Gender
Sexual orientation
Disability
Parent or family caregiver
Veteran status
1.0
Oct 6, 2023
Recommend
CEO approval
Business Outlook
Pros
-Excellent colleagues -Remote work -Flexible schedules -At first, they were generous with free gifts -Fred Luddy, the founder who retired a few years ago, was the kindest, most generous, and most caring person I have ever encountered, especially professionally. He genuinely wanted his employees to maintain a healthy work-life balance and to explore and find where they fit best at the company. He did not want to lose employees. He preferred to acknowledge their talent and interests and help them find a way to combine both at ServiceNow.
Cons
Since Bill McDermott took over -Employees are overworked and underpaid. The company is hemorrhaging employees and the people who stay are drowning in work and constantly expected to work well outside of business hours. Industry recruiters admit they have been hearing that from candidates who recently left ServiceNow. -There is no employee handbook and employees must dig through layers upon layers within the employee portal to reach vague information that rarely proves to be useful. There are also very few SOPs. Those that exist are usually outdated. -What is said and what is done do not tell the same story. The business is expanding vigorously. The employees, the shareholders, and the board are told the profits are soaring, but, there has been a hiring freeze for at least 2 years and even backfilling positions is prohibited. -Receiving urgent calls or messages from managers who have not been trained on the business processes of their employees and do not have access to the systems used by employees (they have a choice) between 11pm and 3am is not uncommon. -The company advertises unlimited PTO, but limits most employees to 3 weeks. C-suite executives are granted unlimited PTO. -Advancement and pay increases are only awarded once a year. -It was recently announced that, due to new criteria, employees will be taking on significantly increased workloads for the same pay, while promotions and pay increases will be limited to the point of practically not existing. Meanwhile, a Google-esque showpiece building was just built at the headquarters site to impress customers. -C-suite staff and their direct reports have been leaving at a noticeable rate. Interpret that as you will. -Consider the parable of the emperor who has no clothes.
5.0
Oct 4, 2023
Recommend
CEO approval
Business Outlook
Pros
1) Detailed and well planned orientation and on-boarding process 2) Centralized information details. You have access to all necessary and good to know details on their intranet. You are never lost. 3) Competitive pay and benefits 4) Office facilities are one of the best. A fully stocked pantry including coca-cola,pepsi vending machines,fruit infused water,fresh seasonal fruits (a new one each day). 5) Shuttle services from metro stations running every 30 mins. 6) Opportunities for growth and learning. Caveat is that you are willing to do a little extra than your JD 7) Great WFH facilities. $300 to set you home office. 8) Day-Care for kids within office premises. 50% cost is borne by the company (as far as I am aware). 9) Awesome DEI initiatives 10) Leadership speaks the same language. The goals and vision are spoken of in the same way across the board.
Cons
There is no more remote work
Viewing 274 - 276 of 740 Reviews