ServiceNow reviews

4.1

80% would recommend to a friend

(5,726 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,726 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

6K reviews
4.0
Nov 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Very strong product and customer value proposition. Company is growing consistently at 40%. CEO and new mission and vision ('making the world of work work better for people) taking the company in an an exciting direction. People are solid, professional and generally collegial

Cons

Usual downsides associated with a fast growth company--lots of change, process maturity and support structures are several step behind where they should be. In particular, if you are a manager and need to recruit staff, you're on your own. The driver culture of SN means that there is lots of people doing stuff without much coordination or forethought. Also, internal competition at the senior levels of the company is intense. it's not as collegial. There are many good leaders, but as with any company, quality is variable depending on where you sit. The marketing department, for instance, has a terrible culture with lots of micro management.

3.0
Aug 6, 2017
Recommend
CEO approval
Business Outlook

Pros

Good compensation Stock is doing great Opportunity to work on challenging problems It is very easy to get visibility though the company is expanding

Cons

Bad work life balance No 401K match and the company doesn't care to improve it. Upper management is rude at times. Luckily my manager was very polite and did not expose me to them a lot. Lots and lots and lots of internal politics.

Viewing 274 - 276 of 5,726 Reviews

Glassdoor has 6,664 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.