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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      80% would recommend to a friend

      (5,726 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      76% positive business outlook

      Ratings by demographic groups

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,726 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      6K reviews
      2.0
      May 19, 2026

      Strong compensation, but pressure and unfair judgment exist

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation, good communication from top leadership, solutions are solid so you can stand behind what you sold.

      Cons

      Not that same ServiceNow I joined 7 years ago. Unfairly judged and pressured out at the end of a strong career.

      1.0
      Feb 17, 2026

      hidden Toxic beyond relief

      Sr tech support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice local office and gym

      Cons

      Double standards and drama daily. Nepotism extreme. No advancement nor raises, ever. Middle mgrs continuously cover up for themselves. Corrupt. Overworks you with impunity, no extra pay, no respect for off or sick days, despite all good will and weekend shifts to cover their product emergencies, salvaging their business. HR is unreachable and doesn't care, busy polishing nails. Ethics hotline is a joke, there on paper only. Even Lyra legal benefits excludes "workplace related issues" which you only find out about when actually needed. 401k matching also scams you into their funds, tethered to their poor performance, unable to contribute more to your own Fidelity BrokerageLink if your own portfolio performs better. Absolutely no avenue nor department to raise such concerns with. Inability to actually use "unlimited" vacation used as legal workaround to avoid pay.

      1.0
      Feb 1, 2026

      Toxic!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Extremely customer-focused Brand value Wellness holidays

      Cons

      Poor internal job mobility policies Yes boss culture; leaders can get away with anything. HR is a joke.

      Viewing 289 - 291 of 5,726 Reviews
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      Glassdoor has 6,664 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.