3.0
Apr 28, 2026
Metrics-driven technical support environment
Former employee, more than 3 years
Dublin, Dublin
Recommend
CEO approval
Business Outlook
Pros
- Good salary and benefits. - Other teams outside Technical Support appear to have a more balanced work environment. - Team members within and across teams are generally helpful and supportive.
Cons
- Management focuses heavily on metrics over quality and employee well-being - High work pressure and long hours can be normalized, with limited support when raised - Limited technical understanding at management level, yet expectations remain high and largely metrics-driven. - Too much monitoring — multiple dashboards and tracking add unnecessary overhead - Inconsistent management practices across teams, leading to lack of accountability