ServiceTitan reviews

3.3

49% would recommend to a friend

(842 total reviews)
avatar

Ara Mahdessian

69% approve of CEO

55% positive business outlook

ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

842 reviews
5.0
Oct 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Really great benefits and work-life balance. For the most part, management is hands off and does not micromanage. Would definitely consider joining the company again in the future.

Cons

The product and company is always changing so some folks may not be up for the challenge of the keeping up.

2.0
Oct 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Engineers. I've worked in ServiceTitan for a long time and I've met a dozen of great engineers that I've learned a lot from. But recently most good engineers left the company and there's very few people that are worth working with. Stack. Most part of the application uses the latest version of .NET Core and React which helps to be up to date with modern frameworks.

Cons

Company loses talented engineers. For the past 1-2 years things got much worse since company loses talented engineers without getting any good hires. From what I've seen company hires Senior/Staff engineers that would go on and spend a week just trying to run unit tests. Or another good examples here would be Staff level engineers that push 1-2 medium size PRs (1k lines of changes/medium size refactoring/small feature or integration with a third party API) in 6 months! Company hires more and more managers. While the overall product is still relatively small, the distance between top management and a regular engineer keeps increasing. As a result most people are now play much more politics than do actual work. Work has become much more about stroking ego of your manager than making impact on the product by building new features or helping customers resolve their issues with the product. New managers that have joined the company show little to no interest in building the product or solving customers issues, it seems that they are much more interested in Your delivery as an engineer doesn't matter. I've seen engineers that barely exist in terms of how much they deliver. It's absolutely okay for an engineer to spend 5x-10x time to build a medium size features that you would expect to be done in a month. As long as you're friends with your manager, you're completely fine. And on the other hand, you can deliver twice as much as any other engineer on the squad with a greater quality in terms how well the things that you build work in production, but if someone doesn't like you as a person they will start making things up or find the smallest thing just to put you down and tell others that you're not that great.

5.0
Sep 18, 2023

Great place to work!

Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule- great benefits

Cons

None! They are amazing to work for!

Viewing 355 - 357 of 842 Reviews

Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.