ServiceTitan reviews

I do not recognize this place anymore. They laid off tons of really talented people just to look good on paper. And then two weeks later giving away a cartier watch at an employee conference. Like what?? The execs still get to enjoy their nice fat salaries and big luxury mansions because they took absolutely no pay cuts. (Seriously, google "ServiceTitan founder mansion") Meanwhile, hardworking employees get handed a pink slip and are shown the door. A couple other reviewers said it - the leadership is absolutely tone deaf. They do not care about you...they only care about their profits. Look at the glowing 5 star reviews on here lately. No details, no substance. You trying to tell me those are legit? Not buying it, fam. Those read suuuuuuper fake to me. C suite leadership here badly needs a purge. The CFO we had that seemed like he knew what he was doing left before 2022, and I don’t think we ever got an actual new one, which might explain why we burned through so much cash last year. Marketing is led by a CMO who has never had real world experience as a marketer. I mean what can you expect with that? DEI is nothing but performative at best, given a lot of their DEI people have been laid off. Guess all that talk about diversity is only great when you are raking in VC money. The C suite is a total boys club, though so I guess its not a surprise. If you are part of an underepresented group, this place talks the talk but they do not walk the walk. As a couple other reviewers mentioned, C suite leaders can’t read the room. The recent layoffs are the new Bruno because you dont talk about them. Morale is rock bottom and no one seem to care that the great culture we once had has been replaced with a culture of fear. We used to care who we sold to. Now we sell to anyone who will give us the time of day just to look like we can turn a profit to investors. We missed the IPO boat before the economy tanked and our customers and employees are paying the price.

Sales runs the company in the worst way possible. There is a heavy emphasis on selling at all costs, often to an irresponsible degree, to the detriment of not only customers but also other teams who are forced to pick up the pieces. Workplace is extremely chaotic and disorganized due to poor execution of new initiatives. Regular, if not daily OT is expected (without reward if you're salaried) and W/L balance is abysmal. Many talented, loyal employees (some of which were with the company for years and were its biggest believers) were let go during the last layoff while the multi-million-dollar skyscraper HQ office sits empty and collects dust.