ServiceTitan reviews

Management. Bar none the worst favoritism I've experienced in a work place. 3 weeks after laying people off execs were cracking jokes in pre-planned skits during a company wide meeting. I've never seen a company ignore such low morale. They piled on projects and work on already overworked and underpaid people after layoffs with no compensation adjustment. The best part? They only compensate you by labor cost, they don't take cost of living into account at all.

The Training team needs to improve their customer onboarding training processes. Being part of the training team we needed to collaborate with cross functional teams, like Onboarding Specialists & Project Managers to provide implementation training to new customers going through the onboarding process. The training requests would come from the OBs & PMs. OBs & PMs would request last minute training all the time having the team scattering to decide who had time to do it. The training team performed remote and in person training. Sometimes in person training requests would come in a couple of days before the training date request. For example, OBs & PMs would request in person training on March 3 to take place March 8; leaving the training scrambling to meet with the customer and prep for their training. It was wild. The training team consistently gave feedback and requests for there to be a process in place where OBs & PMs needed to request training in a timely manner. We were told that it was in the works but I didn't get to see any improvements due to me being laid off beforehand.