ServiceTitan reviews

Management, Career Pathing, Burnout due to workload

* awful, unobtainable quota. Something like only 10% of reps were hitting quota before I left. * this thus makes the OTE almost impossible to hit, meaning you’re not making the money they said you would * leads are mostly recycled and have been called 1000 times before * industry is very seasonal and most of the decision makers are never in the office or tech illiterate * product is very expensive but most of my leads were small shops * unprofessional leadership. One particular leader always joked about firing people. * attrition was insane because people realized they weren’t going to make any money here * base is low for the industry * commission is an accelerator/decelerator so missing a couple of points, or an AE changing the tech count on the opp incorrectly, can cost you hundreds * strict ICP which makes it hard to sell and makes clients go through an interrogation. SDRs do ICP which should be done by the AE. * AEs DQ opps to help their close rate be higher * certain AEs are unprofessional. I saw two people do demos in tshirts and hoodies. * almost no career advancement opportunities. Most AEs are external hires and the path to AE is difficult. You have to be an SDR for at least a year to even thinking about moving into another role and even then the managers play favorites * bro culture that includes showing clips from Wolf of Wall Street as motivation