ServiceTitan reviews

3.3

49% would recommend to a friend

(845 total reviews)
avatar

Ara Mahdessian

69% approve of CEO

55% positive business outlook

ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 845 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

845 reviews
2.0
Sep 18, 2022

Fear and loathing

Recommend
CEO approval
Business Outlook

Pros

The product is the real-deal and their fundamentals are good, insofar as they have customers stuck in the stone age that need a modern tool. God help them if someone steps into the space with a simpler -- and cheaper -- product that actually works.

Cons

This is a place dictated entirely by a culture of fear. Middle management lacks the expertise to build concise project plans that balance what the executives want without utterly caving in to their absurd demands. You will be asked to execute tasks that are pointless, wasting time, money, and talent. If you protest, they will minimize you and cut you. If you share your expertise with too much gusto, they will paint a target on your back and single you out. The company claims to believe in radical candor, but they actually use this concept to weed out dissidents. If you want to have a long career here, keep your head down, do not share too many opinions, and do what you're told. This is not a company, it is a cult of personality built around the executive team.

2.0
Sep 15, 2022
Recommend
CEO approval
Business Outlook

Pros

Remote Work; Health Care Benifits

Cons

Executive Leadership; Favoritism; Belittling by Executive Leaders; Entitlement within Industry Executives

5.0
Sep 14, 2022
Recommend
CEO approval
Business Outlook

Pros

Collaborative team, amazing supportive management who TRULY wants you to succeed. I have been under two different managers in the last year and they both were great with different styles. Each one having the ability to help me grow without breaking my spirit. Delivering feedback gracefully in a way that makes me want to do better.

Cons

This isn't a con, but the product is very difficult to learn and training is hard to digest without the context of the day to day in the role. Customers are a different breed and you're working with a very intense group of people from the trades. Very intense, straight to the point personalities. This job is not for the weak. Do your research in the industry + product thoroughly!

Viewing 487 - 489 of 845 Reviews

Glassdoor has 862 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.