ServiceTitan reviews

3.3

49% would recommend to a friend

(842 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

842 reviews
5.0
Apr 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Coming from a background in sales in the dental industry, i was shocked by the positive culture and the level of care each and every manager that worked with would give to each and every one of their team members. The managers bring a level of care and kindness but also have expectations that they want everyone to meet. The company is very transparent in what is expected as well as they address the concerns of each team member. If there was a mistake, they would address it and correct as well as they are prompt in their response. Even though it is remote, they do their best to instill a culture of togetherness as well as a team mentality as if we were actually in the office. Not only do they respect each other but they respect the values and opinions of each SDR. Whether you are new or old, your opinion and values matter at this company. Not only was this company built on culture but also the value of people's opinions and beliefs.

Cons

The training is tough but rewarding. Expect to be trained and quizzed. The bar is set high but if you achieve it, the sky is the limit

3.0
Apr 8, 2022
Recommend
CEO approval
Business Outlook

Pros

Good benefits, seems like a good organization for growth. Remote work, although that is ending soon.

Cons

They don't trust you at all. If you walk away from your desk for more than 5 minutes, you are to report this immediately or they'll suspect you're not doing your job. They've got monitoring software on all computers, so they're logging key strokes, watching your screen, everything. I understand the necessity of security, but the monitoring of your screen all day is 100% weird and invasive on your job. There's no need for that unless you are constantly in suspicion of your employees. They are trying to catch you doing something "bad", which could be not moving your mouse for 15 minutes (Hi I need bathroom breaks). I have worked for a few companies that require high security, and 0% of them have been monitoring my every move. You're just treated like a kindergartner in their first Zoom class. If you don't look 100% engaged at all times, they'll call you out (even if you ARE paying attention!). I do my job honestly and work hard, but the invasion of privacy and lack of any faith in employees has me looking around.

4.0
Apr 5, 2022
Recommend
CEO approval
Business Outlook

Pros

Company has great benefits like unlimited PTO, stock, management isn't overbearing or micromanage in any way. Insurance is amazing and working here has been a good experience so far.

Cons

There is too much work for an IM. We are expected to know so much that even an IM trainer may not even know. We have to manage literally everything so it's not fair we are expected to be content experts with such a vast software. That expectation isn't even put on our trainers. We don't get paid enough for the many hats we wear. It's not unheard of to be starting your work day earlier and ending it late due to the amount of work we have to put into implementation.

Viewing 535 - 537 of 842 Reviews

Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.