Pros
The people at ServiceTitan are the best of the best. They are extremely smart, very motivated, and I consider some to be very dear friends. The benefits that ServiceTitan provides are also very good.
Cons
If you are in a customer-facing role, it sometimes feels like there is no light at the end of the tunnel. There are issues that have been at this company for many years, yet they aren't being addressed. For example: our customers have very unrealistic expectations of the product, to the point that a customer-facing team will be on the phone with a customer screaming at them, cursing, and basically putting that employee down for something that the employee had no involvement in. This would be somewhat manageable if it was an occasional occurrence but it happens all of the time and the company does nothing to address this (by the way B2B companies should never be like this). They will put the customer before the employee (contrary to what they might say initially) and it causes these teams to be extremely burnt out.
