ServiceTitan reviews

3.3

49% would recommend to a friend

(842 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

842 reviews
3.0
Oct 29, 2020
Recommend
CEO approval
Business Outlook

Pros

Great culture Decent pay and benefits Co-workers/People you work with are generally great people Room for upward growth Customer Support Leadership cares about you as a person

Cons

The product. It is SO hard to service, almost impossible. It is not user-friendly, simple, or intuitive. The customers don't know how to use it or why certain things work the way they do. There are constant bugs and outages, The product just keeps growing, we have an enormous release every month and it is hard to catch up after that so you are just constantly trying to keep your head above water. Every time the company announces a "successful release" the entire company celebrates except for the teams that are customer facing.

2.0
Oct 26, 2020

Good Company , Bad Managment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Co-workers are mostly smart and helpful and the perks are great. The HR department does care about the employees and treats them fairly.

Cons

Bad Manager and C level executives. There is a sense of superiority and arrogance which is exactly the opposite of what the company ethics dictates. Work pressure has been unevenly distributed in some parts of the company, few have a regular work-life balance and some are just pushing burnout. Even after knowing that an employee is at maximum work load and burning out the manager does not act.

1.0
Oct 24, 2020

Do not recommend

Recommend
CEO approval
Business Outlook

Pros

Solid product with good market fit

Cons

Toxic culture and arrogant leadership

Viewing 670 - 672 of 842 Reviews

Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.