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      ServiceTitan

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      ServiceTitan reviews

      3.3

      49% would recommend to a friend

      (842 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      842 reviews
      4.0
      Oct 19, 2020

      Great place to start a SAAS career if you’re ready to grind

      Customer support advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Dominating force in industry and huge growth potential for company + top performers in company -Support Department is crucial to the company’s success, so job stability seems high if you can handle the workload -Stock options -Benefits fully covered

      Cons

      -Product training provided to Support agents is inadequate -individual metrics/goals are often in conflict with department/management goals -Despite what management might say, company culture leans towards working long hours and work/life balance can easily get thrown out of wack. Might not be a con for some people if all you’re interested in is leveling up quickly in the SAAS industry

      5.0
      Oct 14, 2020

      The best place to work during COVID!

      Individual contributor
      Recommend
      CEO approval
      Business Outlook

      Pros

      While some business are struggling, ServiceTitan is Thriving! They've done so much to improve the employee experience during this crazy time. I could create a list a mile long but here is what I'll highlight: - Amazing Healthcare Benefits (Paid Medical, dental, vision, partial 401k match) -- Services paid by the company to help you manage healthcare (book appointments for you, figure out the insurance world) -BIG WFH stipend! Get a desk, monitor, and everything else you need to get work done! -Rocket Lawyer Membership -$50 a month for internet! -Tons of new parent resources (Helps pay for daycare via urban sitter)

      Cons

      -Tons of work to do (very busy all the time) -Some growing pains --Role confusion for some newer teams --Heavy emphasis on meeting customer wants vs giving them what they need --Lots of throwing weight around from teams (Sales gets what they want because they are the most important team)

      Viewing 673 - 675 of 842 Reviews
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      ReviewsServiceTitan reviews

      Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.