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      ServiceTitan

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      ServiceTitan reviews

      3.3

      49% would recommend to a friend

      (842 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      56% positive business outlook

      Ratings by demographic groups

      ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      842 reviews
      5.0
      Sep 17, 2020

      Large hearted company with great benefits

      Senior automation engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company gives additional benefits when it does well Already have great set of benefits New benefits are announced from time to time Competitive salary Great engineering leadership that does not micro manage Great resources provided to engineers to learn and grow Great future and growth of the company itself Takes feedback on everything and shares the feedback with all Company acts on the feedback given

      Cons

      Distributed engineering team makes it hard to work with offshore engineers (however offshore engineers try to make them available during their late hours)

      2.0
      Sep 15, 2020

      Great to Bad in a Hurry

      Sales development representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Overachieve and no one will bother you. PreCovid - Travel all the time collecting rewards and points, eat expensive dinners and run up bar tabs. Several great individual contributors and a few leaders in the sales org.

      Cons

      Company has slowly crept from 'startup' to corporate and has not yet trimmed the fat of inexperienced management. WFH has exacerbated the issues with management. In the meantime, the managers have implemented manual processes (weekly) and ICP standards have gotten extremely limiting to sales reps goal of booking and closing deals. It's easier to call out who we can't work with at this point than who we actually can. Little room for creativity in the sales process. No surprise but the SalesForce instance is as bad as it gets, as a sales strategy, several duplicate accounts exist and multiple reps have the pleasure of crossing swords and reworking leads. Leads that are DQd are recycled for the lower level reps to discover the pleasure and pain of working an exhausted account. Wonder if this plays a role in poor sales forecasts? Industry is very nuanced and the amount of unique challenges within the market make this a tough sell. Enablement lacks credibility. When I first started, sales people looked to close / win every deal, now they look to follow every rule / dq every opp to protect themselves. SDRs are baited with promotions and the carrot is dangled just close enough for you to believe it. None of the perks listed on company Job Descriptions have transitioned during WFH / Covid. Either join the Cult of ServiceTitan or move along.

      Viewing 679 - 681 of 842 Reviews
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      ReviewsServiceTitan reviews

      Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.