Question 1

Is ServiceTitan a good company to work for?

Accepted Answer

ServiceTitan has an overall rating of 3.4 out of 5, based on over 858 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 49% of employees would recommend working at ServiceTitan to a friend and 56% have a positive outlook for the business. The best reviews about ServiceTitan have been left by employees working as Account Executive, Training Specialist and Customer Support Advocate.

Question 2

Does ServiceTitan pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

Question 3

How satisfied are employees working at ServiceTitan?

Accepted Answer

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

Question 4

What are the top reviewed jobs at ServiceTitan?

Accepted Answer

Sales Development Representative (SDR) (113), Customer Success Manager (30), Customer Support Advocate (23), Senior Software Engineer (23), Sales (17), Sales Development Representative (17), Account Executive (14), Manager (13), Training Specialist (13), Live Services Agent (10), Software Engineer (10), Customer Success Manager (CSM) (9), Project Manager (8), SMB Implementation Manager (7), Customer Service Representative (6)

Question 5

What are the pros of working at ServiceTitan according to real employee reviews?

Accepted Answer

"Great benefits and starting base" ((in 121 reviews)); "Great people and love the work that I do" ((in 70 reviews)); "The culture is great and diverse." ((in 54 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 24 reviews))

Question 6

What are the cons of working at ServiceTitan according to real employee reviews?

Accepted Answer

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 31 reviews)); "NO work life balance" ((in 26 reviews)); "No training nor guidance on anything." ((in 18 reviews)); "major issues with corporate politics .. who you know get things done .. major favoritism concerns .. directors and above not held accountable for anything  .. Owners are the worst .. not friendly very demanding .. they don't understand the business from the front line to the back end .. they just see numbers .. not a scalable organization .. constantly blowing through capital executive perks .. they are having to raise funds quite often to sustain day to day business .. scary place to work" ((in 15 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

Question 7

What are employees saying about ServiceTitan layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

Question 8

What are the top reviewed ServiceTitan locations?

Accepted Answer

Glendale, Los Angeles, Atlanta, Chicago, New York, San Francisco, Salt Lake City, Saint Louis, Columbus, San Diego, Draper, Dallas, Illinois City, McKinney, Plano, San Jose, Denver, California, Ogden, Richmond, Alexandria, Kansas City, Syracuse, Glendale, Phoenix, Oklahoma City, Albuquerque, Richardson, Houston, Missouri City

ServiceTitan

ServiceTitan reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

director

Great company; senior leadership must continue to "grow up"

Aggressive, unhealthy culture / no work life balance / great product

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