Is ServiceTitan a good company to work for?

ServiceTitan has an overall rating of 3.3 out of 5, based on over 859 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 49% of employees would recommend working at ServiceTitan to a friend and 56% have a positive outlook for the business. The best reviews about ServiceTitan have been left by employees working as Account Executive , Training Specialist and Customer Support Advocate .

Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (113) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales (17) , Sales Development Representative (17) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 123 reviews)); "Great people and love the work that I do" ((in 73 reviews)); "The culture is great and diverse." ((in 55 reviews)); "Pay is good." ((in 52 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 25 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 36 reviews)); "NO work life balance" ((in 24 reviews)); "No training nor guidance on anything." ((in 16 reviews)); "Rampant favoritism across all departments." ((in 15 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

What are the top reviewed ServiceTitan locations?

Glendale , Los Angeles , Atlanta , Chicago , New York , San Francisco , Salt Lake City , Saint Louis , Columbus , San Diego , Draper , Dallas , Illinois City , McKinney , Plano , San Jose , Denver , California , Ogden , Richmond , Alexandria , Kansas City , Syracuse , Glendale , Phoenix , Oklahoma City , Albuquerque , Richardson , Houston , Missouri City

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ServiceTitan

ServiceTitan reviews

3.3

49% would recommend to a friend

(842 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

842 reviews

5.0

May 20, 2020

Great Job!

Product manager

Recommend

CEO approval

Business Outlook

Pros

Pay is very good and so is work life balance

Cons

not enough time in day

5.0

Apr 27, 2020

Incredible Opportunity

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people are truly remarkable - passionate, generous, kind, hard working. I am excited to come to work everyday because I know there will be a new challenge and great people to go after it with. There's an incredible balance between exciting work, and the nuance that comes with being a human, balancing family, life, avoiding burnout and everything in between. The benefits and perks are incredible, strategic and thoughtful - in place to help people be their best selves.

Cons

It is fast paced and a high performance culture - so if you're used to a very laid back, overly corporate, chill job where there's not a lot of autonomy and accountability - I would not recommend ServiceTitan to you.

4.0

Apr 15, 2020

Great company, but very stressful customers

Implementation project manager

Recommend

CEO approval

Business Outlook

Pros

This is a truly great company that is growing extremely fast. I loved the people, the benefits, the pay, and the enthusiasm of everyone. They are the best software in this niche.

Cons

If you have to deal with customers, make sure you have extremely thick skin. Some can be very nasty and it was stressful at times because of that. They are paying a lot for the software, so they will take it out on you if the software doesn't do backflips. Luckily the managers will jump in if people get out of hand.

Viewing 745 - 747 of 842 Reviews

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Jobs at ServiceTitan

Customer Success Manager

Customer Success Manager

Staff Product Designer

ProProduct Sales Development Representative

ProProduct Sales Development Representative