ServiceTitan reviews

3.3

49% would recommend to a friend

(842 total reviews)
avatar

Ara Mahdessian

70% approve of CEO

56% positive business outlook

ServiceTitan has an employee rating of 3.3 out of 5 stars, based on 842 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

842 reviews
2.0
Oct 12, 2023
Recommend
CEO approval
Business Outlook

Pros

The company provides good benefits for employees and their families. Offices are well equiped. Work/life balance is great.

Cons

Management runs the business as usual, that means that you should do what you asked to do. Your ideas are most likely be ignored. Linear management rarely have a clear vision on what they want to achieve, and hardly admits errors. Loyalty is the key for promotions, in spite of incompetence. The overall codebase is quite awful and nobody cares.

2.0
Mar 19, 2023

Could be better

Recommend
CEO approval
Business Outlook

Pros

The team and my manager are great

Cons

Company is not well run. Lots of miscommunication, and mismanagement of money

3.0
Jun 16, 2025

Bittersweet experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Salary Benefits Manager Role was amazing

Cons

The role itself was engaging and well-structured, and I appreciated the opportunities it offered early on. However, as time passed, a pattern of behavior from certain team members created a difficult atmosphere. These behaviors weren’t always loud or visible, but they had a real impact — from overly critical reactions to minor errors to a sense of selective accountability, where not everyone was treated equally. There were moments where the pressure extended beyond work hours, with messages or expectations surfacing before shifts even began. It became clear that navigating the team dynamic required walking on eggshells, especially when it came to how some individuals handled communication and mistakes. What stood out most was that the same treatment wasn’t new — I later realized that others before me had experienced similar interactions. This wasn’t about the job itself, or the company culture as a whole. In fact, my direct leadership was supportive, and I never wanted to escalate things or create conflict. But when the same tension follows different people out the door, it may be time to look closer at where it’s really coming from. I chose to step away quietly, and I genuinely hope the team environment becomes as strong as the company behind it

Viewing 757 - 759 of 842 Reviews

Glassdoor has 859 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.