Pros
The obvious pros at ServiceTitan are the perks and benefits - free lunch everyday, endless drinks and snacks, decent office space and great work equipment (they once bought the entire office $900 chairs and spent a whole month debating it to make sure we have the finest set up). Notice how these are all material things? That’s because what ServiceTitan lacks in real substance and impact, they make it up with birthday cakes and champagne.
Cons
The previous reviews contained a lot of great feedback on the cons already so I won’t bore you with another laundry list. What I will say is to be stingy with your time if you choose to work here, because you won’t have much of it joining ServiceTitan. You see, the work on your desk will be the easiest part of your job. The hardest part is navigating the toxic culture and politics where the same people who are supposed to look out for you and have your best interest in mind, aka team managers, company execs, and HR dept, completely lie to your face and make you follow their nasty, one-sided rules and values. If you’re good at politics, you’ll survive and maybe even thrive here. Here are some concrete examples: 1. The leaders here will tout that they value merit and excellence, and then go on to promote their friends or family members who have zero qualifications. They have promoted managers to head an entire department, in some instances managing 20+ people, and allow the critical areas of the product to be built by inexperienced people. These are just 2 examples of favoritism and nepotism running rapid; it happens often and on every team. Yes it’s unfair, but mostly it’s painful. You will spend precious hours confused and asking for clarification because these people don’t have a single clue what they’re doing. 2. The CEO/President/VP of your team will encourage you to take ownership and accountability of your work, then interfere with your decision based on the feedback of one or two mega enterprise customers / influencers, and completely undermine you and your effort. If it goes well, we all win. If it goes badly, you are to blame. Again, yes, it feels bad and unfair, but mostly it’s inefficient and a waste of time. This cycle happens so frequently with everything we do here, like building a new feature or implementing a new process. It’s fascinating to imagine how much more we could have accomplished if they just said exactly what they wanted from the beginning. 3. The last example of a time sunk is waiting for them to deliver on their promises... Promises like hiring and promoting more women execs... they have 1 VP who is a woman while the rest of the executive team is all male. Lies? Absolutely. I can’t believe I drank the koolaid for so long. At the end of the day, you will have very little time and energy to spend with your family and kids if you work at ServiceTitan. You will need to squeeze out every ounce of strength and will power you have to weave through the pile of unnecessary stuff just to complete a simple task.
