Is ServiceTitan a good company to work for?

ServiceTitan has an overall rating of 3.4 out of 5, based on over 854 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 49% of employees would recommend working at ServiceTitan to a friend and 56% have a positive outlook for the business. The best reviews about ServiceTitan have been left by employees working as Account Executive , Training Specialist and Customer Support Advocate .

Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 127 reviews)); "People are great and very nice" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 26 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 34 reviews)); "NO work life balance" ((in 22 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 19 reviews)); "Rampant favoritism across all departments." ((in 15 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

What are the top reviewed ServiceTitan locations?

Glendale , Los Angeles , Atlanta , Chicago , New York , San Francisco , Salt Lake City , Saint Louis , Columbus , San Diego , Draper , Dallas , Illinois City , McKinney , Plano , San Jose , Denver , California , Ogden , Richmond , Alexandria , Kansas City , Syracuse , Glendale , Phoenix , Oklahoma City , Albuquerque , Richardson , Houston , Missouri City

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

3.0

Feb 14, 2018

I worked for ServiceTitan full time

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Free lunch Good benefits Open work culture Engineering team is very flexible and nice people

Cons

Too much favoritism Few people think they are the core people running the company Undefined processes. The HR team has no idea how things are done. Nor do they care how things should be done. If anything goes wrong and you need help of HR people, you would never be able to find a solution. HR teams are meant to support the employees so that they can concentrate on their work but in ServiceTitan its the opposite. If you need some help from HR, you will just be going round and round in loops.

ServiceTitan Response

8y

Thank you so much for your feedback. Since this review, we launched our Titan People Network that has policies that are comprehensive for all of our HR processes not limited to employee policies, compensation, performance management, career development, hiring, learning opportunities and much much more. We have also launched a People Manager Handbook and People Manager Development programs to help scale the work and better support employees. We're always striving to improve. We would love to know what specific processes are that you experienced that are lacking and your experience so that we can improve. Please do contact us directly at HR@servicetitan.com should you feel comfortable.

2.0

Feb 3, 2018

Not the greatest if you have experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Wonderful coworkers, very friendly and relaxed place to work. It's a solid career-starter if you are young and want a stepping stone.

Cons

If you are very experienced and expect to be treated that way, watch out for management. There are some insecure managers in place who do not effectively support their senior level talent. Very classic case of what Liz Wiseman calls "diminishers". The presence of diminishers is very real and serious at this company. There are some excellent managers there too, so make sure you will be working under one of them. This company has very real hits and misses in management, and you might find yourself being very happy or incredibly dissatisfied due to who you work under. If you have experience and don't want to have to play politics and games with someone's ego, probe your manager carefully during the interview process - really try to measure if this person has a good experience level and will be supportive of you personally and in your career.

ServiceTitan Response

8y

Thank you so much for your feedback. Management development is a key priority for us and since this review we have launched a multitude of manager development programs including custom Linkedin Learning paths for managers, a People Manager's guidebook, Leadership Development Programs, and monthly Leadership Development online learning modules. We have much more planned this year including our recent launch of People Management Monthly Development meetings where we also do quick learning bites.

5.0

Nov 30, 2017

Payments Account Exec

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Competitive pay, free lunch, free benefits for employees only Much potential

Cons

None at the moment, i need to leave 5 words

ServiceTitan Response

8y

Thank you for your feedback!

Viewing 781 - 783 of 837 Reviews

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I worked for ServiceTitan full time

Not the greatest if you have experience

Payments Account Exec

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