Is ServiceTitan a good company to work for?

ServiceTitan has an overall rating of 3.4 out of 5, based on over 854 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 49% of employees would recommend working at ServiceTitan to a friend and 56% have a positive outlook for the business. The best reviews about ServiceTitan have been left by employees working as Account Executive , Training Specialist and Customer Support Advocate .

Does ServiceTitan pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceTitan employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ServiceTitan. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceTitan?

49% of ServiceTitan employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceTitan 3.2 out of 5 for work life balance, 3.2 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at ServiceTitan?

Sales Development Representative (SDR) (112) , Customer Success Manager (30) , Customer Support Advocate (23) , Senior Software Engineer (23) , Sales Development Representative (17) , Sales (16) , Account Executive (14) , Manager (13) , Training Specialist (13) , Live Services Agent (10) , Software Engineer (10) , Customer Success Manager (CSM) (9) , Project Manager (8) , SMB Implementation Manager (7) , Customer Service Representative (6)

What are the pros of working at ServiceTitan according to real employee reviews?

"Great benefits and starting base" ((in 127 reviews)); "People are great and very nice" ((in 69 reviews)); "The culture is great and diverse." ((in 56 reviews)); "Pay is good." ((in 47 reviews)); "My specific team was great and very helpful, always there to answer questions." ((in 26 reviews))

What are the cons of working at ServiceTitan according to real employee reviews?

"Managers have great insight and suggestions as to how to progress the org but our input doesn't matter." ((in 34 reviews)); "NO work life balance" ((in 22 reviews)); "Told me I’d get 3 months of training and I literally got 2 weeks." ((in 19 reviews)); "Rampant favoritism across all departments." ((in 15 reviews)); "Cutthroat upper management who’s immediate reflexes are to lay off employees once they absorb new teams" ((in 13 reviews))

What are employees saying about ServiceTitan layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceTitan layoffs and their outlook for job security at ServiceTitan in 2026.

What are the top reviewed ServiceTitan locations?

Glendale , Los Angeles , Atlanta , Chicago , New York , San Francisco , Salt Lake City , Saint Louis , Columbus , San Diego , Draper , Dallas , Illinois City , McKinney , Plano , San Jose , Denver , California , Ogden , Richmond , Alexandria , Kansas City , Syracuse , Glendale , Phoenix , Oklahoma City , Albuquerque , Richardson , Houston , Missouri City

ServiceTitan reviews

3.4

49% would recommend to a friend

(837 total reviews)

Ara Mahdessian

70% approve of CEO

56% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Diversity & inclusion

3.2

Culture & values

3.2

Work/Life balance

3.1

Career opportunities

2.9

Senior management

ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

837 reviews

5.0

Oct 7, 2017

Nothing short of extraordinary

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Growth opportunities, talented yet fun coworkers, free lunches, passionate and compassionate leaders.

Cons

Unclear career path since we were a smaller company back then. Now that it's more established, there are clearer career objectives and paths.

ServiceTitan Response

8y

Thank you for your feedback! Regarding career paths, we are actually working on them as we speak for Q2 and Q3. We have developed a backend infrastructure and can't wait to roll them out in coming months.

5.0

Sep 15, 2017

Achieve the Extraordinary

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you are new to Software, or early in your career, you have the ability to prove yourself and be promoted within the company. If you are more senior with lots of experience (and the ability to motivate very diverse teams) there is also a lot of opportunity to invest yourself into a very promising, successful startup. Competent employees receive recognition/kudos and the collaborative environment between teams is impressive. You will work with lots of kind, fun, and innovative people. If you don't learn from your teammates, you have to have blinders on!

Cons

The work/life balance in some positions can be intense. You work with really intelligent, dynamic people because the positions demand it.

ServiceTitan Response

8y

Thank you so much for your feedback. Regarding transparency, we have hired our Chief of Staff who helps lead our communications - monthly all hands, snippets/weekly business reports, and much more. We also recently launched a communications council of representatives across the company to improve communications. Regarding work-life balance, we have readjusted our resource plan - hiring quite a bit! And rolling out improved wellness initiatives in Q2 beyond the new comprehensive health benefits we rolled out earlier this year.

5.0

Aug 7, 2017

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Very smart and well prioritized management -Amazing product -Great perks and top notch benefits -Very nice office space

Cons

-Hard hours sometimes. With such high expectations, it requires a lot more work than a typical 9-5. -Rapidly changing strategies that come with a start-up. While this is necessary, it can be hard to just do the day-to-day.

ServiceTitan Response

8y

Thank you so much for your feedback! Regarding work-life balance, we have readjusted our resource plan - hiring quite a bit! And rolling out improved wellness initiatives in Q2 beyond the new comprehensive health benefits we rolled out earlier this year. We also rolled out a company vision and strategy along with comprehensive OKRs and a new OKR guidebook is coming to your teams shortly for goal setting! We hope this is helpful and look forward to more!

Viewing 784 - 786 of 837 Reviews

Top companies for "Compensation and Benefits" near you

Intuit

4.3★Compensation & Benefits

Epic

4.0★Compensation & Benefits

Adobe

4.1★Compensation & Benefits

Motorola Solutions

3.9★Compensation & Benefits

Jobs at ServiceTitan

Principal Executive Recruiter

ProProduct Sales Development Representative

Customer Success Manager

Customer Success Manager

Lead Salesforce Developer

ServiceTitan

ServiceTitan reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Nothing short of extraordinary

Achieve the Extraordinary

Great place to work

Top companies for "Compensation and Benefits" near you

Jobs at ServiceTitan

ServiceTitan reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

ServiceTitan reviews FAQs

Top companies for "Compensation and Benefits" near you

Jobs at ServiceTitan