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      ServiceTitan

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      ServiceTitan reviews

      3.4

      49% would recommend to a friend

      (837 total reviews)
      avatar

      Ara Mahdessian

      70% approve of CEO

      56% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.8

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Work/Life balance

      3.1

      Career opportunities

      2.9

      Senior management

      ServiceTitan has an employee rating of 3.4 out of 5 stars, based on 837 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceTitan employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      837 reviews
      5.0
      Apr 10, 2017

      Go Titans!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone is completely invested in the company's success. I'm given the autonomy and ownership to be able to identify ways I can add value and get the support I need to deliver. The culture and energy are pulsating, and people are smart and supportive. The growth is exciting and driven by a market-leading product, a passionate Customer Success organization, and impressive sales output for a product this mission-critical. It's wild seeing this level of success continue.

      Cons

      The work is challenging. Of course, it's very fulfilling.

      avatar
      ServiceTitan Response
      8y
      Thank you for your feedback! Since this review we implemented more regular all hands (monthly now!) and regular business reports as well as hired a communications lead to ensure more communications happen more frequently to the company. We continue to welcome your feedback!
      5.0
      Apr 10, 2017

      Customer Advocate

      Customer advocate
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. People - interesting, bright, passionate 2. Culture - diverse environment, powerful core values 3. Product - very innovative, users are evangelists 4. Growth - it's a rocket ship, always learning 5. Impact - what we do matters, our software powers the nation's home services industry

      Cons

      Some teams need more people, mine included, especially during releases!

      5.0
      Apr 10, 2017

      Great Learning Environment with a winning culture

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are many pros about working at ServiceTitan. As many others have said, the people who work at ServiceTitan are truly awesome and are probably the biggest reason for my 5 star review. I consider myself lucky because I do a ton of cross functional work and have formed "work friendships" with individuals on many teams. In addition to the great team, employees are truly empowered by their managers (and trusted). Other nice perks include free food, an awesome office, regular team outings, etc.

      Cons

      After reading a couple other reviews I was somewhat surprised that there was a sentiment of negativity regarding how sales driven the organization is and how some employees felt less appreciated than others based on what department they are in....and surprisingly I am NOT part of the sales team. I feel that individuals on ALL teams receive a ton of recognition and that there are constantly opportunities to put yourself in the spotlight, you just have to: Roll up your sleeves, work hard, earn your promotions (don't expect them) and realize that if you get to a place outside of your comfort zone that situations like this provide an opportunity to broaden your skill set and increase your knowledge.

      Viewing 787 - 789 of 837 Reviews
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      ReviewsServiceTitan reviews

      Glassdoor has 854 ServiceTitan reviews submitted anonymously by ServiceTitan employees. Read employee reviews and ratings on Glassdoor to decide if ServiceTitan is right for you.